Arshad Basheer Email & Phone Number

Dubai, United Arab Emirates

• Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained. Duties:
• Allocating tasks and workloads to individual staff members based on their ability.
• Implementing new initiatives and making sure all staffs understand them to reach the targets on the stipulated SLAs with the required quality and standard.
• Giving prompt and accurate information / update to the individual staff member and the team such as stock report, finance report, updates on product behaviors and system steps from segments and marketing teams.
• Managing the work load with the available resources in a very organized way during the scarcity of resources on the event of sick and annual leaves.
• Establishing the team and individual staff targets as a reflection of the company's objectives.

Dubai Media City, Dubai Emirate, United Arab Emirates

• Coordination with SME/LE Account managers, SME Channel partners/Partner resources and Logistics, to provision different type of customer requests related to Mobile services on stipulated SLAs such as; Sims / Handsets /.
• Maintaining a daily KPI reports to manage and to evaluate the targets and utilizing them for records.
• Coordination with IT teams and following up on trouble tickets logged to report the technical issues to close them on the stipulated SLA.
• Supporting on manual work around tasks for support teams such as EDMS tasks, auditing tasks and MPR requests which involves detailed validation on documentation and payment modes.
• Attending required training & briefing sessions on new launches

Dubai Emirate, United Arab Emirates

• Visiting customer premises for installation of new services/trouble shooting the existing services upon receiving the work order on daily basis.
• Installation of the switches like (S33k, S34k, ME34, ME45, MSAN, ASR etc.) On the main telephone room of the buildings.
• Visiting customer premises for any trouble shooting of internet, TV, telephone and co-ordinate with Fiber Team for external issues.

Dubai Emirate, United Arab Emirates

• Handled cash transactions between customer and retail store
• Answered routine billing questions/issues from customers
• Received and processes all payments according to standard procedures
• Processes credit and debit cards, helping customers use processing
• Examine products being purchased for damages and price accuracy

Dubai Emirate, United Arab Emirates

• Presenting, promoting and selling products/services by using solid arguments to existing and prospective customers
• Establishing, developing and maintaining positive business and customer relationships
• Achieving the sales target upon agreed SLA.
• Coordinate sales effort with team members and other departments.

Master Of Business Administration (M.B.A.), Marketing/Marketing Management, General, 3.0

Bachelor Of Business Administration (B.B.A.), Finance, 3.2

Marketing and Finanace in Honours

High School/Secondary Diplomas And Certificates, 12