Arshad Bhatti Email and Phone Number

Consulting on the planning and execution of opening new restaurants; including business management strategies; expansion planning; construction and legal processes; Health & Safety; and Food hygiene regulation.

Overall responsibility for building & plant maintenance and protection; grounds landscaping and maintenance; guest and associated satisfaction and the financial performance of the engineering department. Implemented and executed a detailed maintenance program to ensure an exceptional guest experience. Trained, coached and empowered a multi-cultural team to achieve and exceed targets. Served as an Executive Member supporting the development and implementation of the hotel’s overall strategies that delivered products and services to exceed brand targets. Accomplishments Include:• 20% in Energy Savings • Achieved 95% in 2014 Fire, Health & Safety Audit, in comparison to 89% in 2013 • Training DMs and night Staff in Fire, Health, Safety, and Emergency Procedures• Compliance with Fire, Health, and Safety Audit and Follow-up • Emergency Utility Management Preparedness

Managed the maintenance team to ensure daily work is completed to a high standard and in a timely manner. Oversaw continuous maintenance projects. Adhered to the engineering operating budget to ensure costs are kept under control. Conducted duty manager, fire and emergency plan training to all staff. Duty manager – managed maintenance issues and handled all guest complaints whilst ensuring hotel service standards are maintained. Accomplishments Include:• Achieved 97% in Fire, Health & Safety Audit• Completed Energy Survey• Upgraded PPM for guest bedrooms and plant room

Conducted inspections on equipment and facilities to assess the need and extent of maintenance service required to ensure service excellence.Ensured that the physical plant operated in a safe, efficient and orderly fashion by directing all phases of maintenance, repair and renovation. Responsible for ensuring emergency procedures are practised and enforced and conducted weekly and quarterly evacuation alarm tests and drills, including fire, health and safety training. Managed engineering employees and external contractors whilst ensuring employee engagement and service excellence. Identified training needs and facilitate training for employees to enhance performance, efficiency and effectiveness. Prepared, executed and ensured adherence to the engineering operating budget and inventory level thresholds based on budget and ordering of supplies through reviewing and approving invoices. Duty manager – ensured hotel service standards maintained, addressed work issues and handled all guest complaints. Accomplishments Include:• Managed Business Management System to reduce energy costs• Surpassed forecasted energy saving goal by 4% in first 6 months of implementing the initiative• Exceeded existing Health & Safety audit results by 5%• Constructed, presented and implemented new rota system to improve workforce efficiency and productivity

Played a leading role in the hotel’s extensive refurbishment project (£16.5 million) and attainment of its 5 star status by overseeing and liaising with the contractors and head office. Through personal presence, lead, trained, motivated and actively managed the maintenance department through active coaching and performance appraisals. Managed the physical plant including equipment, refrigeration, plumbing, water treatment, electrical and life safety systems ensuring effectiveness, efficiency and safety. Implemented and managed preventative maintenance, energy conservation, reduction wastage and fire, health & safety. Maintained accurate logs on equipment tests, repair & maintenance, daily & monthly reports, meter readings, etc. Managed, arranged and oversaw the activities of external contractors on site to ensure compliance of company and legislation standards. Developed and managed the departmental operating budget to achieve and exceed budget expectations. Negotiated services and maintenance contracts. Headed both the ECO (green and environmental) and Health & Safety committees. Consistently operated within yearly departmental budget through accurate planning and control. Built a high-performance maintenance team as confirmed by the 94% departmental Employee Satisfaction Survey result.

Coordinated total refurbishment/upgrading of hotel between contractors and owners. Maintained and trained maintenance engineers; conducted performance evaluations, held regular departmental meetings. Held responsible for premises, plant, equipment and services including the maintenance and repair contracts. Held accountable for statutory regulations covering Fire, Health & Safety issues. Executed the statutory Fire, Health & Safety training and evacuation programs. Answerable for service standards and the satisfactory completion of guest complaints. Implemented a PPM program to improve quality of rooms and reduce guest complaints. Guest satisfaction results increased by 22%. Developed and put into practice maintenance work flow processes, procedures and systems. Reduction in inventory value by 30% within two years. Reduction of material costs by 13%. Positive influence on Fire, Health & Safety audit- results improved by 9% in the first year.

Hired, trained and directed eleven maintenance employees. Held responsible for premises, plant, equipment and services. Accountable for maintenance and repair services. Planned, implemented and administered an energy management program. Liaised with architects and interior designers during renovation projects. Responsible for the general cost control aspects of maintenance. Adhered to all statutory regulations covering Health & Safety issues. Accountable for fire alarm maintenance and training.

Responsible for creating and upholding a hazard free environment for both guests and employees. Provided introductory training to approximately 200 new employees each year in fire and safety precautions and to key staff in fire and security prevention combined with bomb alert training. Worked closely with the Frankfurt airport fire/bomb brigade. Held responsibility for researching, liaising and negotiating new purchasing contracts. Implemented strict purchasing and stock guidelines. Purchased, catalogued and distributed all appliances, equipment and materials. Studied catalogues and trade journals for prices and up-to-date products. Maintenance Engineer Prior to 1993 Shift Electrician Plantroom Engineer Ken-Fix-It Maintenance Mechanic Plumber Carpenter <​script type="text/javascript" src="https://platform.linkedin.com/badges/js/profile.js" async defer><​/script>