• Analyzed and evaluated the company's online retail performance, produced web content, and developed new promotional ad campaigns. • Worked on the improvement of customer experience, analyzed website performance, and market research to stay up to date with current industry trends.• Monitored competition and collected customer reviews and feedback in order to identify potential areas of improvement and business growth.• Collaborated with software developers and analytics teams, completed detailed daily reports, and implemented new digital marketing campaigns to increase sales and brand awareness.

• Communicating in a B2C environment to build a  rapport with potential customers and inform them about company products and services• Devising and implementing the organization’s sales strategies• Deal with customer feedback, inquiries, complaints, and refunds

• Assisted with daily operations and ensured achievement of sales targets.• Maintained the proper records for receipts and payments.• Trained and guided new hires to focus on sales strategies following company standards.• Prepared, verified, and processed balance sheets and cash flow statements.• Supported close communication with existing clients to maintain long-term relationships.