Project responsibility and accountability in terms of, Planning, Tracking , Monitoring , Controlling and Execution. Leading and managing a cross-functional team on e-learning, monitoring the allocation of resources across projects. Tracking, ensuring/managing internal/client/stakeholder delivery on time and mitigate project risks/issues. Manage scope, follow the change management process, determining appropriate revenue recognition and ensure accurate invoicing. Ensure quality and accuracy of technical approach, complying with the company’s standards and that the projects are delivered on time and in budget. Client engagement on regular basis on the status of the multiple projects & establish specific customer satisfaction standards and actively monitor client satisfaction. Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery. advocate on behalf of clients and represent clients' needs as appropriate to senior management. Manage existing clients, Quality, Testing and Excellence. Participate in the design/testing. Review deliverables across all projects. Determine, rectify and verify actions to control non - conforming products. Plan and implement corrective / preventive measures for improvement

Responsible for Vendor Management. Support vendor management activities with 3rd party software providers Supply Chain Infrastructure manages (relationship management, risk assessment reviews, enhancement / issue tracking, release management. Identify KPI or SLA by reviewing SOW, contracts and online tools such as KPI Library, Survey monkey etc. Prepare and publish scorecard for IT, Non-IT and Consulting category suppliers. Coordinating meetings with commodity managers, procurement leads and making minutes. Assist and facilitate data to procurement leads to complete the Contract compliance reviews, risk management and vendor management. Exposure to ARIBA, People Soft and P-Card. Governing suppliers to be more sustainable evaluating risk of a supplier. Conducting Carbon Disclosure Program survey for the suppliers to ensure they adhere to MetLife’s green initiative program

• Worked as a customer care executive for British Telecom business clients• Keeping a close track of product delivery for any new services to be installed at customer’s premise• Moved to a new project launched by BT known as Validation (Asset Management)• Responsible for handling complaints pertaining to charges and dispute on phone bills• Involved in cross-selling of telecom products such as broad band, calling plans to customers