Branch Operations Related Functions• Ensure compliance with Bank’s policies and procedures as well as SBP/prudential regulations for smooth conduct of Branch Operations efficiently and consistently.• Oversee the account opening process and maintain controls with respect to exceptions through proactive resolution and follow-ups.• Monitor status of dormant, inactive and unclaimed accounts.• Supervise signature scanning and uploading in the system at the time of opening of accounts.• Monitor and coordinate with CMD for effective cash management.• Undertake effective disbursal of approved loans.• Coordinate with the CPU for execution of the repayment schedules.• Submit all payable/deducted taxes, withholding taxes, or other levies for deposit with SBP as per policy.• Operate within assigned budget and promote savings and frugality in business functionsCompliance• Timely and accurate preparation/submission of all scheduled reports to Finance, Retail, SBP and others as directed by Head Operations.• Take ownership of compliance, Audit and self-assessment functions including rectification of all discrepancies. • Ensure preparedness of the branch for review and audit by internal/ external/SBP Auditors.Customer Satisfaction• Ensure optimum quality of service to customers in liaison with Sales, Credit administration, Loan approving and disbursement authority & Services staff.• Demonstrate high level of commitment and add value to foster a service culture• Safety security• Continuously review risk to the cash area and the safety of the branch, arrange/advise due precautions/ measures for overall safety and integrity.Employee Management• Monitor Branch staff accounts for any unusual transactions to minimize the risk of forgery and fraud.• Ensuring proper rotation and succession plans for staff• Build capacity of branch operations staff for improving performance & impart trainings.Other Responsibilities.• Serve as a back up to the Branch Manager