Over 21+ years of progressive experience in Project Management / Core Consulting / Solution Architect with deep knowledge in the IT Infrastructure domain & e-Governance projects.I have been responsible for ensuring that our IT service management processes are well-defined, implemented, and adhered to, in order to meet the needs of our clients and ensure the delivery of high-quality IT services.In this role, I have had a variety of key responsibilities, including defining and improving our ITIL processes, identifying and resolving any issues or gaps in our processes, managing and mentoring a team of IT service management professionals, and collaborating with other teams within Projects to ensure that we are delivering the best possible service to our clients.One of the key challenges that I have faced in this role has been ensuring that our ITIL processes are not only well-defined, but also flexible and adaptable enough to meet the ever-changing needs of our clients. This has required me to be highly strategic in my thinking, as well as proactive in my approach to problem-solving.Overall, my experience as the Manager for ITIL Process and has given me a deep appreciation for the value of IT service management. I am confident that my skills and experience in this area would make me a valuable asset to any organization that values high-quality IT service delivery and a commitment to continuous improvement.Specialties: #Remote Infrastructure Operations #Setting up IT operation from Scratch #IT Infrastructure Project Management.#Mentoring and Training#Data Center Migration#Lean and Six Sigma#Outsourcing/Offshoring#DR & DC# Quality Assurance.