Arshad Manzoor Email & Phone Number

Pakistan

As a highly accomplished CIO, I have led teams on numerous successful initiatives. I have demonstrated my expertise in leading local, regional, and global teams through complex projects, including the migration of the SAP Global Linde template to a locally hosted environment, migration to Office 365 environment, deployment of the Cylinder Tracking application, TrackAbout, and numerous infrastructure and application initiatives. In addition, I have led the team in the development and deployment… Show more As a highly accomplished CIO, I have led teams on numerous successful initiatives. I have demonstrated my expertise in leading local, regional, and global teams through complex projects, including the migration of the SAP Global Linde template to a locally hosted environment, migration to Office 365 environment, deployment of the Cylinder Tracking application, TrackAbout, and numerous infrastructure and application initiatives. In addition, I have led the team in the development and deployment of a highly innovative Telemetry solution for Storage Tank Monitoring. My proven ability to deliver impactful results through effective leadership and project management has been instrumental in driving business success. I am confident that my extensive experience and leadership skills make me well-equipped to take on any challenge and achieve success for any organization. Show less

Pakistan

As the Head of Infrastructure Services for Linde Group's Regional Service Management function, I played a crucial role in managing infrastructure operations across 10 countries in the region. With Linde being the world's leading industrial gases and engineering multinational headquartered in Munich, Germany, I was responsible for leading important infrastructure initiatives, as well as providing support for network, email, servers, clients, and security operations.My track record of… Show more As the Head of Infrastructure Services for Linde Group's Regional Service Management function, I played a crucial role in managing infrastructure operations across 10 countries in the region. With Linde being the world's leading industrial gases and engineering multinational headquartered in Munich, Germany, I was responsible for leading important infrastructure initiatives, as well as providing support for network, email, servers, clients, and security operations.My track record of success included leading the Global WAN initiative for 340 sites in the Linde Asia Pacific (APAC) cluster, resulting in an optimized yearly WAN cost of 5.4 M Euro through cost-effective emerging WAN technologies. I also led a LAN initiative that standardized and secured the LAN environment for over 200 sites in South Asia and ASEAN countries. Furthermore, I collaborated with Linde Global teams to ensure the performance and availability of globally managed applications like SAP and WAN networks were being met as per SLA for South Asia and the ASEAN region.I worked closely with the country's IT infrastructure teams to ensure they achieved regionally and globally defined operational and security KPI targets on a month-to-month basis.My ability to effectively lead and manage large-scale projects, while ensuring compliance with established processes, made me a valuable asset to Linde Group. Show less

Pakistan

As Head of Service Quality, Region South Asia and ASEAN at Linde Group, where I was entrusted with the responsibility of ensuring the performance of regional and global services across 10 South Asian and ASEAN countries in adherence to agreed Service Level Agreements (SLA).In my capacity as the Head of Service Quality, I oversaw all performance improvement discussions related to Global and Regional services. Additionally, I ensured the closure of all action items emanating from Service… Show more As Head of Service Quality, Region South Asia and ASEAN at Linde Group, where I was entrusted with the responsibility of ensuring the performance of regional and global services across 10 South Asian and ASEAN countries in adherence to agreed Service Level Agreements (SLA).In my capacity as the Head of Service Quality, I oversaw all performance improvement discussions related to Global and Regional services. Additionally, I ensured the closure of all action items emanating from Service Improvement Review (SIR) and Major Incident Review (MIR) processes for high-priority incidents.I also made certain that all newly launched services adhered to the pre-requisites, such as completion of Service Level Description documents, configuration management database (CMDB), and creation of Go-Live Change requests, before they went live.Furthermore, I spearheaded infrastructure and security initiatives in the region and ensured their timely deployment across all 10 countries within the allocated budget. Show less

Pakistan

As the Cluster IT Head for Pakistan, Bangladesh, and Sri Lanka, I was responsible for developing and executing IT strategies that were aligned with both business and regional IT strategies. My primary focus was on the migration of local SAP instances to the Global SAP template, enabling the best practices of the template to be leveraged.Notable achievements during my tenure included successfully leading the migration of SAP ERP to the Global Linde Template for Linde Pakistan and Sri… Show more As the Cluster IT Head for Pakistan, Bangladesh, and Sri Lanka, I was responsible for developing and executing IT strategies that were aligned with both business and regional IT strategies. My primary focus was on the migration of local SAP instances to the Global SAP template, enabling the best practices of the template to be leveraged.Notable achievements during my tenure included successfully leading the migration of SAP ERP to the Global Linde Template for Linde Pakistan and Sri Lanka. I managed cross-functional and cross-country teams across various geographies, resulting in almost zero errors after go-live. The project was completed within the timeline and allocated budget, earning me the Global CIO award for quality project execution.In addition to this, I spearheaded the cylinder tracking initiative for Linde Malaysia and Thailand. The project involved managing IT teams located in different countries within a highly matrixed environment. The automated tracking process resulted in the recovery of 7% of lost cylinders.I also led the integration of a newly acquired company in Sri Lanka with the Linde IT environment. This integration enabled them to leverage the already established secured infrastructure and global applications environment in Linde.I was also responsible for developing and retaining high-performing individuals and ensuring the convergence/alignment of infrastructure and application platforms on regional/global standards, supporting overall IT strategies. Show less

Pakistan

As a Cluster Head for Pakistan and Bangladesh, my responsibilities encompassed a broad range of strategic and operational objectives. I worked closely with business leaders and stakeholders to develop and execute comprehensive IT strategies that aligned with regional and business goals. Additionally, I led efforts to integrate local SAP instances with the SAP Global BW platform, manage migration from Outlook to Lotus Notes, and expand SAP operations in Bangladesh across all sites.One of… Show more As a Cluster Head for Pakistan and Bangladesh, my responsibilities encompassed a broad range of strategic and operational objectives. I worked closely with business leaders and stakeholders to develop and execute comprehensive IT strategies that aligned with regional and business goals. Additionally, I led efforts to integrate local SAP instances with the SAP Global BW platform, manage migration from Outlook to Lotus Notes, and expand SAP operations in Bangladesh across all sites.One of my major accomplishments was leading a regional initiative as a project manager to deploy a common standardized reporting portal. This initiative enabled secure, easy, and centralized access to all critical reports for the South and East Asia region. The project required customization of SAP ERP and SAP Business Warehouse applications, development of an Intranet portal, and seamless integration of these systems.I was also honored to be tasked by Linde Global IT compliance head to perform pre-audit reviews of IT processes, and access management of key applications, networks, and data centers across multiple countries. My suggestions to improve audit compliance resulted in fewer audit findings in both internal and external audits.Another key initiative was designing and building data centers for Pakistan and Bangladesh as per international standards. This resulted in a significant reduction in system and hardware failures by 90%, improving audit compliance and moving the company closer to improved business continuity.Lastly, I played a critical role in developing and implementing business continuity and disaster recovery plans for critical business applications and services. This involved designing, building, and testing a disaster recovery site for critical services to ensure uninterrupted business operations in the event of an emergency. Show less

Pakistan

As the Head of IT, reporting to the Head of IT, South and East Asia (RSE), I was responsible for developing and executing the overall IT strategy in alignment with the business strategy. I led several successful IT infrastructure initiatives, including improving the data center environment, standardizing client and server platforms, standardizing the LAN and WAN environment, and improving the anti-virus and patch management environment.Under my leadership, we expanded the WAN footprint… Show more As the Head of IT, reporting to the Head of IT, South and East Asia (RSE), I was responsible for developing and executing the overall IT strategy in alignment with the business strategy. I led several successful IT infrastructure initiatives, including improving the data center environment, standardizing client and server platforms, standardizing the LAN and WAN environment, and improving the anti-virus and patch management environment.Under my leadership, we expanded the WAN footprint across all locations, increasing the number of sites from three to eight. I also oversaw the rollout of SAP from two to eight locations, ensuring extensive training for the business before each location's rollout.I led the migration of legacy payroll and other critical applications to in-house developed applications, resulting in cost savings by eliminating the expense of maintaining old hardware and maintenance contracts paid to vendors. I also spearheaded various business process and functionality improvement initiatives to improve productivity and overall efficiency.Additionally, I reviewed critical applications' access control with the business, suggested and implemented all necessary controls in the applications, and ensured the removal of all unnecessary access, thereby improving security and compliance. Show less

Pakistan

I was heavily involved in leading the upgrades and migration projects of SAP ERP, SAP BW, SAP CRM, SAP APO, and Oracle databases within an IBM AIX environment while I was seconded to BOC Group in the UK in 2004. These projects involved working closely with the Global team to identify the best approaches for the successful delivery of the projects. Throughout my involvement in these projects, I demonstrated strong leadership skills, technical expertise, and the ability to collaborate effectively… Show more I was heavily involved in leading the upgrades and migration projects of SAP ERP, SAP BW, SAP CRM, SAP APO, and Oracle databases within an IBM AIX environment while I was seconded to BOC Group in the UK in 2004. These projects involved working closely with the Global team to identify the best approaches for the successful delivery of the projects. Throughout my involvement in these projects, I demonstrated strong leadership skills, technical expertise, and the ability to collaborate effectively with cross-functional teams. Show less

Pakistran

As a member of the SAP Project team, I played an integral role in the successful implementation of SAP in BOC Pakistan. Specifically, I was heavily involved in the design and development of reports using ABAP, SAP scripts, and interfaces. This required close collaboration with various stakeholders to ensure that the reports accurately reflected the needs of the business and were seamlessly integrated into the SAP system. Through my contributions, we were able to achieve a smooth and efficient… Show more As a member of the SAP Project team, I played an integral role in the successful implementation of SAP in BOC Pakistan. Specifically, I was heavily involved in the design and development of reports using ABAP, SAP scripts, and interfaces. This required close collaboration with various stakeholders to ensure that the reports accurately reflected the needs of the business and were seamlessly integrated into the SAP system. Through my contributions, we were able to achieve a smooth and efficient implementation of SAP, resulting in improved business processes and increased operational efficiency. Show less

Pakistan

Involved in the initiative of shared database development for research departments of Central Bank of Pakistan