Financial Planning and Wealth Management

• Manage branch's profitability by ensuring all components of the branch sales & operations model function as per design & appropriate cost. • Periodic review of progress vs. objectives (Sales/ Operations) • Manage operations with the help of customer service manager in compliance with internal & external regulations.• Key Customer Relationship Management & supervision of all High Net Worth customer programs, propositions & events• Manage & motivate staff in order to achieve optimum productivity by owning all branch-banking objectives and overall branch supervision. • Manage recruitment & training needs for the bank staff.• Complaint handling & ensuring timely escalations of issues impacting business.• Ensure proper career progression as well as feedbacks by efficient administration of the appraisal process.• Ensure comprehensive sales & operational compliance with all external & internal regulatory and statutory requirements as relevant for the branch and for various products and services.

• Manage branch's profitability by ensuring all components of the branch sales & operations model function as per design & appropriate cost. • Periodic review of progress vs. objectives (Sales/ Operations) • Manage operations with the help of customer service manager in compliance with internal & external regulations.• Key Customer Relationship Management & supervision of all High Net Worth customer programs, propositions & events• Manage & motivate staff in order to achieve optimum productivity by owning all branch-banking objectives and overall branch supervision. • Manage recruitment & training needs for the bank staff.• Complaint handling & ensuring timely escalations of issues impacting business.• Ensure proper career progression as well as feedbacks by efficient administration of the appraisal process.• Ensure comprehensive sales & operational compliance with all external & internal regulatory and statutory requirements as relevant for the branch and for various products and services.

1. People management at junior management level.2. HNI wealth management using a suite of mutual fund schemes, life insurance products, structured products & portfolio management products.3. Managing career progressions & staff entry/ exit.4. Complaint handling & ensuring timely escalations of issues impacting business.5. Key Customer Relationship Management & supervision of all High Net Worth customer programs, propositions & events6. Periodic review of progress vs. objectives (Sales/ administrative)

• Handled relationship management for ICICI bank HNI customers.• Generated target revenue by selling Mutual fund, Insurance, FDs & structured products to the HNI segment.• Took care of the branch banking needs of the HNI segment of mapped customers on a day to day basis. • Post the promotion as Senior Relationship Manager, handled a team of five RMs spread across three Kolkata branches.• Successfully organised HNI customer events on financial education & loyalty build up.

• Successfully handling the dual responsibility of Titan as well as Sonata Brand with a team of 6 sales representatives across the territory• Merit of achieving a growth of 15% in Titan and 30% in Sonata in FY 04-05.• Handled a combined sales turn over of 7 Cr in FY 04-05.• Undertook market segmentation to identify potential customer groups and prospective channels for market expansion in untapped markets.• Mapped the Product Sales, City Wise and generated weight age, Price Range Wise for accurate indenting as well as supplying the right mix to the trade.• Conceptualized, planned and implemented innovative promotional schemes for consumers as well as trade resulting in increased brand awareness & revenue, both.

• Instrumental in handling total turnaround of the branch and increasing the sales revenue phenomenally by 60%, service revenue by 20% & reducing credit cycle by 15 days.• Holds the distinction of introducing the concept of direct marketing in Oct ’02 for consumer durables in Bihar through a business tie up with a direct sales organization.• Merit of registering the sales growth of around 15 % in the first two months. • Reworked and resized the distribution territory for the state of Bihar followed by a growth of 60% in sales revenue.