Arshad Salam Email and Phone Number

Responsible for monitoring Associate’s Customer’s interaction against client specified policies and procedures as per Quality guideline.Quality Audits (Tickets, calls and email) and effective feedback through various methodology.RCA on detractorsSuggest improvement at the associate level and project level to ensure client standards are maintained.Weekly huddle with team to discuss top 5 defects.Quality CalibrationPublish Reports. Providing quality related data to Ops for their reviews.Participation in client meetings.

Manage key accounts.Act as the point of contact for clientsOrganize regular client meetings to discuss their requirements.Resolve problems and handle complaints in a timely manner.Identify new potential customers.Supervise sales account representatives.Stay up to date with new features and product launches.Establish best practices.Monitor and report on sales performance analytics.

Worked as a Claim Handler for Privilege Voice (Motor insurance, UK). It is also called DLG Swan. We Chased 3rd party insurer for payment (subrogation) in a Non-Fault Claim.Job Responsibilities:Investigation of Vehicle Registration number and third party involved in the accident with our policy holder. Review circumstances of the accident. Finding out the third-party insurer and making them accept the liability.Calculated total payment, we make for hire, repair, storage and recovery of the vehicle involved in the accident. Sending all the documents to the third-party insurer as proof of expenses including Engineers report.Crushing 3rd party and third-party insurance company to make them accept the liability and then recover our outlay from them.Crushing witness and police for the reports. Give regular updates to our policy holder.Contacting Policy holders and assist them in providing hire vehicles, giving instruction to the garage for repairs, arranging solicitors for bodily injury and uninsured losses.Making litigation file and sending letters to all parties.Raising cheque for police report, or CCTV footage.

Compiling packages and updating the details.Preparing customized packages for the customers.Captureing inquiries of the customers and following up with such prospective customers.Booking the packages for the customers.Allow cancellations of bookings.Collecting the payments from the customers.Generating invoices against the customers.

As a DBBM, I was involved in Revenue assurance (Billing.). My job responsibility was as follows:Receive and validate billing throughout project and BAU changes.Create monthly run-rate.Implementation of standardized billing template where possibleReconcile and validate invoice data.Ad Hoc task: As per the instruction given by Business Managers.