• Lead MTA Construction and Development’s efforts to implement and oversee project controls for a significant component of the MTA Capital Program within the Stations Business Unit.• Responsible for managing and ensuring effective and efficient operations of cost estimating, scheduling, project risk, cost control, and related project reporting functions to support complex capital projects in Power BI• Provide cost, schedule, and risk management leadership post-project appraisal and lessons learned activities.• Lead the preparation of updated operating budget impact analysis to reflect updated client requirements & functional scope of work.• Update integrated project scheduling to identify and track access requirements, project interdependencies, Agency/Owner sequencing constraints, and project handover activities.• Responsible for the oversight safety department and its management of all administrative functions and reporting (i.e., document control, correspondence, develop and maintain budgets, forecasting, labor cost reports, scheduling, quantity supply reporting, record-keeping, billings, etc.).• Acts as a liaison between all home office departments and the field.• Responsible for providing direction to planning, scheduling, and engineering functions.• Responsible for monitoring project in power BI where cost for labor, materials, subcontractors, and equipment as work progresses and take necessary measures to control cost and productivity.• Maintain a project schedule with sufficient detail and resource loading and update monthly.• Responsible for forecasting cost and revenue for the project.• Manage the risk and change management process on the project, including tracking and reporting of change events.• Understand and ensure that projects meet contract compliance with Owner/Agencies and governmental requirements, including contract laws: OSHA

• Participate in the requirements definition process to ensure the test strategy supports the requirements as defined• Lead or participate on cross organizational working teams focused on new product launches, footprint wide initiatives, or process improvement efforts• Create and implement efficient solutions and processes across products and platforms to optimize the customer journey and experience.• Design, develop, document, and communicate new and existing policies, processes, and procedures while also making sure the methods are standardized and in line with company goals• Evaluates and communicates all aspects of the customer multi-product billing systems to Work with Call Centers, Billing Services, Product Management, Sales and M&A to determine critical processes and potential operational improvements.• Gather, classify and interpret data to provide insight into potential business issues and develop recommendations and alternative solutions based on assessment and understanding of operating environments. • Identify, prioritize and develop strategies to automate processes in order to minimize manual intervention and operational impact for current and future initiatives.• Identify and assess business impact across all business lines and resolve outstanding issues for approval.• Implement Amdocs projects including DDP Corp splits and merges, software upgrades, application conversions. Participate in the transition of new applications from Development to Production Support.• Work cross-functionally across various teams in the organization i.e product, technology, Business Intelligence, Customer Experience, Care, Field Operations, Marketing, and Sales to achieve business objectives.• Define requirements for new Tools, enhancements, and fixes for the front-end order entry system, and work with teams to deliver: Billing and Collections, Amdocs Development, Product, Sales, and Care Management.

• Analyzing science, engineering, business and all other data processing problems for application to electronic data processing systems, specific to contractual data – type of contracts, customer, payment information, etc. /billing and payment transaction data.• Responsible for analyzing user requirements, procedures and problems to automate or improve existing systems and review computer system capabilities, workflow and scheduling limitations.• Gather requirements from business units and translate those to programmers and developers.• Work with key partners to mirror and integrate system requirements.• Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.• Confer with clients regarding the nature of the information processing or computation needs for system/data configuration flow design• Responsible for providing support to technical professionals with regard to a variety of administrative, systems, and business operations problems, and participation in related system development projects of moderate to complex nature.• Responsible for determining and defining system specifications, process improvement, quality assurance, interaction with customers and technical staff, and higher emphasis on problem resolution in a defined area like claims, membership, accounting, service, finance, etc.• Work closely with business and IT teams to understand current state and document end to end process and system flows• Partnering with architecture team to build out target state for the payments system. • Working with IT developers and product vendors to come up requirements and high level design• Working on projects like implementation and platform replacement/upgrades.• Developing and prepares project plans including scheduling, costs, resources, and other operational concerns. And analyzing business systems specifications.

Comcast Corporation is the largest cable operator, home Internet service provider, and third largest home telephone service provider in the United States, providing cable television, broadband Internet, telephone service and home security [in some areas] to both residential and commercial customers in 40 states and the District of Columbia.• Working in the billing department to assist the billing manager in converting the current the current Comcast billing system to AMDOC’s billing platform.• Analyzing the information contained in Comcast’s signature DDP-SQL and DDP Financial databases for ensuring consistency and accuracy of information across the two databases.• Preparing analytical reports to identify customer accounts with inconsistent usage and costing information and highlighting their financial and customer service related implications.• On a regular basis, tracking the performance of Comcast field staff to correct inconsistencies in billing information and preparing the system for conversion to AMDOC’s billing platform.• Gathered High-level Business requirements for Web services based new enhancements to the Billing Systems Application and documented the detailed Business Requirements and functional specification documents. • Worked in the billing department to assist the billing manager in converting the current the current Comcast billing system to AMDOC’s billing platform.• Introduced new products using the Minimum viable product (MVP) concept.• Created best-practice requirements deliverables, such as use cases, system process flows and context diagrams.• Expert in MS Office Products such as Word, Excel, Project, Power Point, Access, Visio.• Used Microsoft Visio software to create Use case diagram, basic flow chart, cross functional flow chart, UML activity diagram, wireframe diagram and UML sequence.• Followed the UML based methods using MS Visio to create Use Case Diagrams.

Ameriprise Financial, Inc. is one of the leading diversified financial services companies in the U.S. It engages in business through its subsidiaries who provide a wide range of financial planning, products and services designed to be utilized as solutions for its clients’ cash and liquidity, asset accumulation, income, protection, and estate and wealth transfer needs. I worked as a Business System analyst for their Customer Service Center to provide support to the Hosting Infrastructure Services, Technical Implementation Leads and Requirements, System Integrator. Assist in analysis and documentation of non-functional requirements for projects Infrastructure needs. Perform project engagement tasks with application teams and vendors. Responsibilities:• Work with vendor partners to successfully deliver required infrastructure.• Has good working knowledge of the vendor partners work intake system, i.e. IBM RFS, RCR, CSC WA, etc.• Ability to understand customers’ needs and how that maps with existing or new products/configurations.• Provide proactive project communication to Technical Infrastructure leadership and technology partners.• Maintains the program dashboard with status, pertinent milestone dates, etc.• Understand architectural designs for multiple systems • Understand how multiple systems interact with other systems that are within a business domain(s).• Ability to perform a substantial amount of analysis, diagnostic, and troubleshooting work.• Ensuring that there is minimum gap between the expectations of the end users and the final deliverable from the technical team and processing change requests to manage scope.• Meets with project team regularly to review project deliverables and deadlines.• Meets with appropriate personnel for discussing the periodic reviews of prototypes and final products.• Works with appropriate personnel to allocate personnel time to project tasks and to track progress of their work.

Responsibilities:• Involved in the Analysis, Design, Development, and Production phases of the project.• Acted as a liaison between the business users and technical teams to build applications based on the business requirements - provided a single point of contact for user communication (managed issue tracking, prioritization and resolution).• Conducting and co-ordinate JAD sessions with managers and business users to detail• Writing business requirements, programming specifications, and training materials• Actively participated in the resolution of Production Report issues and also the gathering and analysis of ever changing Reporting Requirements of users.• Facilitated the Customer in defining the high-level Functional Requirements and needs.• Gathered the Requirements, Develop Process Model and detailed Business Policies and modified the business requirement document• Regularly scheduled meetings to review the project status/plan with senior technology staff. • Responsible for providing all business event, rule, and process information for workflow, external interfaces, and data definition requirements.● Led inbound operation and outbound operation including functional processes across multiple shifts.● Acted as the primary information source for the team, maintaining compliance and consistency and took corrective action when needed.● Mentored, trained and developed teammates for career progression and performance improvement.● Led and developed a team of front-line supervisors. ● Created, communicated and maintained quality control policies and standard work procedures.● Constructed and delivered productivity plans by reviewing work forecasts, determining productivity requirements.● Partnered with other Business Operations Team Leads to balance Labor.● Evaluated performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations.

Bank of America is having a legacy based LOS (Loan Origination System) needed to implement a web based Loan Origination System for their consumer services lending. Bank of America also wanted to integrate various business channels into a single LOS. As a Operations System Analyst, was involved in business modeling, requirements gathering and testing.Responsibilities:• Followed all the phases in the project management life cycle.• Acted as a liaison between the business users and technical teams to build applications based on the business requirements - provided a single point of contact for user communication (managed issue tracking, prioritization and resolution). • Developed the scope and vision document that defines the primary goals and objectives.• Worked closely with the business users to gather the functional requirements for the investment banking application.• Involved in the meeting with business and marketing team for requirements gathering in definition stage.• Conducted requirement analysis and design walkthroughs with the designers, developers and management staff.• Participated in meetings with the management team and the SME.• Communicated project requirements, business issues, solutions and made recommendations.• Participated in the primary and secondary research in the identification of user’s specification needs.• Followed the water fall methodology to configure and develop process, standards and procedures.• Developed class diagrams, state diagrams and activity diagrams using Snagit and Microsoft Visio.• Used Visio for writing and managing use cases.• Analyzed business requirements and segregated them into high level and low level use cases, activity diagrams, state diagrams.• Created, compiled, maintained and communicated orderly test results and status reports.• Worked on all life cycles of MSP including customer service, default management, cash management, Investment reporting

Responsibilities:● Overseen airside operations, terminal operations and airport entry operations.● Assisted in assignment and managing gates for departing and arriving flights and worked in a team for safety enhancement of aircraft services and cleaning and hangers.● Demonstrated strong leadership and verbal communication skills in passenger enhancement during flight boarding and debarking.● Gained problem solving skills in inspection of ramp, taxiway and runways lights and examined the supervisor while performing runway inspections.● Lead a team and generate leadership skills and ability to work in a team by enhancing and managing throughput capacity at check-in counters, security hold area and immigration hold area.● Managed passengers in distress and trouble and assisted security and airport staff in handling passengers in need.● Overseen airport entry road and parking project to handle the increment in traffic and passengers● Went through airport safety operations and was a member of meetings to discuss the airport budget and airport master plan.