General Administration and Leadership- • To develop the operating efficiency of all executives of the hotel and their departments by periodic counseling and meetings• To develop and initiate such measures which may contribute to the overall development of the unit.• Assist in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals to ensure optimum guest satisfaction, sales potential and profitability.• Ensures highest level of guest satisfaction by providing within corporate standards quality guest services and amenities.• Training and empowering the team to adherence of brand standards during daily operations.• Handling billing clearances and negotiations with various vendors related to events, F&B, horticulture.• Product development for enhancing quality of operations. Personnel• To review manpower strength and performance with departmental heads.• To assign responsibilities to hotel executives, control their work and provide opportunities for their training and development Accounts• To review all performance reports pertaining to the revenue generating areas and direct corrective action wherever necessary• I am responsible for the preparation and submission for both, operations and capital budgets to the corporate office.• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, community leaders and government officials

• Managing the front of house • Making a significant personal contribution to the strategic customer services activities ensuring alignment with current industry trends • Responsible for delivering recruitment, retention and ongoing professional development for the department • Carrying out hotel inspections on an ad hoc basis monitoring general condition of facilities and making according recommendations for replacement or repair• Accountable for highlighting the presence of high profile VIP guests to all departments ensuring all needs are met during their stay

Responsible for ensuring all operational functions run smoothly on a daily basis and pro-actively handle any issues effectively at all times.Responsible for performance reviews; setting and reviewing Team Member’s objectives and compiling effective development plansManaged client’s expectations during their stay and trained Team Members to exceed guest’s expectations at all times

Playing a pivotal role in the day to day management of the front office department alongside the manager within the four star deluxe hotel with over three hundred and fifty roomFocus of the role to deliver a high level of customer service in all activities both personally and by junior co workersMonitoring the condition of rooms and reporting any discrepancies to housekeeping department Managing all customer complaint involving extensive liaison with internal departments if required Responsible for the recruitment, retention and ongoing training for team members on an individual and group basisCarrying out financial management activities ensuring billing functions are allocated to the correctly department Responsible for managing customer complaints resolving where possible or escalating to higher managers if neededPlaying a key role in the delivery of the highest levels of customer services both personally and by team membersKey accountabilities for hosting VIP parties preparing rooms and required facilities throughout their stayProviding direction and leadership to a team of staff ensuring all duties are delivered to required personal standards Carrying out ad hoc duties within alternative departments should managers need additional staff

To be familiar with the hotels competitors in the area.Uunderstand the systems used within the Front Office Department.Ensure that standards and procedures are met.To ensure the welfare of the staff in the above areas.Work with IT and related business areas to integrate new systems and procedures.To work closely with Reservations, Maintenance and Housekeeping as appropriate.To ensure all new members of staff are trained to standard.To manage all complaint issues effectively so that guests leave the hotel satisfied and wanting to return.Ensure that feedback is given to staff during appraisals and that performance is managed.Ensure accuracy of administration with each employee.Ensure that cash and key procedures are followed.To be aware of security and personal safety and the safety of others at all times.To communicate all issues of importance at the shift change over and to use the handover book as necessary.Ensure that staff issues and requests are dealt with.Remain positive and enthusiastic at all times and provide the best possible guest service and lead with example.Identify training needs for all staff within the department.To attend all training deemed appropriate for personal and professional development.· To be fully conversant with:· The hotel Fire & Bomb Procedures· The Hotel Health & Safety Policy Procedures· C.O.S.H.H Regulations· Staff Handbook

Managing the front of house function within this four star hotel with over four hundred bedrooms and twelve meeting rooms Making a significant personal contribution to the strategic customer services activities ensuring alignment with current industry trends Responsible for delivering recruitment, retention and ongoing professional development for the department Carrying out hotel inspections on an ad hoc basis monitoring general condition of facilities and making according recommendations for replacement or repairAccountable for highlighting the presence of high profile VIP guests to all departments ensuring all needs are met during their stay Ø Munyonyo commonwealth resort is well known for hosting Large conferences with international clientele, few conferences Which I have worked for are: 1.) Parliamentary conference (related to Commonwealth): -This conference was held one year prior to CHOGM conference after successful completion of this conference, the resort was selected as main venue for CHOGM 2007. 2.) 8th WAMM (8th women’s Affairs Minister’s Meeting 2007): - The ministers from COMMONWEALTH counties related to women and Child development ministries participated in this conference. Total 33 countries participated in this conference which was headed by Commonwealth Secretary General.3.) Profit Investment Conference: This conference was organized By the European countries to observe the possibilities of investing money in the tourism Industry in African Countries.4.) CHOGM 2007:- Successfully hosted Commonwealth head of the states meeting in Nov 2007 in which 50 head of the states participated 5.) OIC:- Organisation of islamic country in which we hosted 40 minister of foreign affairs with there delegates for a period of 1 week

Responsible for checking guests into and out of their accommodation carrying out financial transaction and managing bookings Ensure that the cash from the previous shift is accurate. Take the count of all the keys and ensure that there are sufficient keys for the entire shift. Check if all rooms are blocked as per preference. Ensure that rooms are ready on time. On arrival collect passport (if foreign national), business card and credit card details. Take the right amount of authorization.Exchange foreign currency and provide money against credit card. De-block rooms and assign rooms as per guest preference, provide a room change and attend to guest complaints. Prepare reservations for walk-in arrivals and also for future dates. Check out guest, collect room keys from them and ensure that minibar charges are postedPrepare a folder for any group arrivals, ensure that rooms are blocked, rooming list is prepared and the rooms are ready on time.