Customer Service Officer
CurrentLease and Rent Agreements: Prepare and finalize agreements for vehicles, ensuring all terms and conditions are clearly documented and understood by the customer.Customer Verification: Verify customer identification and licenses to ensure compliance with leasing and rental policies.Vehicle Return Processing: Close agreements upon vehicle return, ensuring all terms are met and documentation is complete.Payment and Invoicing: Collect payments, generate invoices, and enter relevant information into the system to maintain accurate financial records.Vehicle Readiness: Conduct thorough checklists and inspections to ensure vehicles are ready for lease or rental, addressing any maintenance or preparation issues as needed.Authorization for Traffic Violations: Create and manage vehicle authorization for traffic violations during the checkout process, and handle cancellations upon vehicle return.Vehicle Issuance: Issue new leased vehicles to Neom staff based on approved vehicle request forms, ensuring prompt and accurate delivery.Support Services: Provide support for vehicle breakdowns, delivery issues, and user changes, ensuring minimal disruption to customers.Driver Coordination: Coordinate effectively with drivers to ensure smooth operations and timely delivery of vehicles.Customer Service: Deliver exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive leasing or rental experience for all clients.