Arshak Ali Email and Phone Number

Managing Ticketing reservation and frequent flyer program, ensuring seamless service through accurate guidance and workflow approval•Processing ticket refunds efficiently and promptly informing customers via email.•Conducting detailed investigations on behalf of top management and customer care, arranging callbacks as needed for a positive customer experience.•Managing and resolving escalated cases, from missing baggage to refund requests, and CRM… Show more Managing Ticketing reservation and frequent flyer program, ensuring seamless service through accurate guidance and workflow approval•Processing ticket refunds efficiently and promptly informing customers via email.•Conducting detailed investigations on behalf of top management and customer care, arranging callbacks as needed for a positive customer experience.•Managing and resolving escalated cases, from missing baggage to refund requests, and CRM issues.•Offering on-floor assistance and offline support to chat agents as needed.•Assisting new team members during on-the-job training.Maintain and generate reports as required Sell, up-sell and cross-sell Qatar Airways products andservices to the customer Show less

•Develop and maintain strong client relationships, serving as the primary point of contact for key accounts.•Drive revenue growth by achieving sales targets and identifying new business opportunities.•Collaborate with creative and media teams to design and deliver effective advertising campaigns.•Provide clients with performance reports, actionable insights, and recommendations for continuous improvement.•Stay updated on industry trends and competitor activities… Show more •Develop and maintain strong client relationships, serving as the primary point of contact for key accounts.•Drive revenue growth by achieving sales targets and identifying new business opportunities.•Collaborate with creative and media teams to design and deliver effective advertising campaigns.•Provide clients with performance reports, actionable insights, and recommendations for continuous improvement.•Stay updated on industry trends and competitor activities to refine sales strategies and enhance client offerings. Show less