 Provide L1 & L2 level technical support to end users for all desktop/laptop issues related to hardware and software thereby providing effective support to EHS users. Supporting VIP users and Meeting the Existing SLA and working with EHS environment. Applications support for Vendor side like Cerner application - Citrix, Pure Health vendor application, Also Outlook exchange, Microsoft O365 and any requests on MOHAP approved software’s. Engaged with QMS Project(Ticketing Software) , Installing , Configuring the branches , Training the users and branch managers for using the QMS portal and Monitoring system. Support to validate relevant impacted services (Internet, MOH/EHS web services & applications, Payment system ...etc.) Provide technical assistance via SCCM remote console, Phone, Email and MS Teams to the users, across the EHS locations( Hospitals and Clinics). Monitoring the BMC Remedy ticketing system and Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our Service Level Objectives (SLAs). Deploy and support laptop/desktop imaging and software deployment. Provide and Troubleshoot L1 technical support for IP Phone’s, Network related issues and Printers & Scanners. Coordinating with Network Team/IPT Team to Resolve L2 Network related problems. Escalate hardware issues to vendors for the replacement in a timely manner. Working with other members to transfer knowledge to all members of the team, in particular new skills derived through training programs.

 Provide L1 & L2 level technical support to end users for all desktop/laptop issues related to hardware and software thereby providing effective support to EHS users. Supporting VIP users and Meeting the Existing SLA and working with EHS environment. Applications support for Vendor side like Cerner application - Citrix, Pure Health vendor application, Also Outlook exchange, Microsoft O365 and any requests on MOHAP approved software’s. Engaged with QMS Project(Ticketing Software) , Installing , Configuring the branches , Training the users and branch managers for using the QMS portal and Monitoring system. Support to validate relevant impacted services (Internet, MOH/EHS web services & applications, Payment system ...etc.) Provide technical assistance via SCCM remote console, Phone, Email and MS Teams to the users, across the EHS locations( Hospitals and Clinics). Monitoring the BMC Remedy ticketing system and Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our Service Level Objectives (SLAs). Deploy and support laptop/desktop imaging and software deployment. Provide and Troubleshoot L1 technical support for IP Phone’s, Network related issues and Printers & Scanners. Coordinating with Network Team/IPT Team to Resolve L2 Network related problems. Escalate hardware issues to vendors for the replacement in a timely manner. Working with other members to transfer knowledge to all members of the team, in particular new skills derived through training programs.

 Installed, configured, and provide troubleshooting for Windows Servers. Installed and configured and Managing Active Directory Domain Controller,Oracle server and file server. Administration and management of Microsoft Active Directory base network & managing Users and Groups. Implemented and managed IP Addressing; configured TCP/IP addressing on a server Using Fortigate firewall,create & manage site to site VPN connectivity, VPN client access, Restrict user internet access. Provided deployment end user support for windows Operating systems. Provided deployment end user support Autodesk Product and Primavera P6 and other softwares. Diagnose and resolve technical issues LAN, Printers, hardware peripherals, Internet connections Administered and supported local/LAN printers. Manages Performance installations, upgrades, maintenance and security scans. Responsible for daily complete backup and restoral of File server Microsoft Outlook E-mail Account Creation, Archive and Troubleshooting. Responsible for hardware / software /network installations and trouble shooting. Maintenance of Asconmarbles website, Update projects, Products and News & events. Manage Project photo's editing and modification using Adobe Photoshop CS6. Installation and maintenance of CCTV camera.

 Maintenance of Desktop PCs ( 50 +users ) & Remote (25 +users).  Installation & Maintenance of windows XP (32 Bit), Vista, Windows7. Installing & configuring customized Windows 2003 Standard & Enterprise Editions. Installation Active Directory Services in Windows 2003 server. Installation Domain Name System and Dynamic Host Configuration Protocol.  Troubleshooting of User Problems in windows XP,  Troubleshooting user issues remotely using LANDesk Software.