• Oversaw both IT and operational functions across 7 branches, achieving a 95% customer satisfaction rate and managing the development of a new e-commerce platform to enhance online sales.• Directed the ongoing development and implementation of an in-house inventory management system using Laravel, targeting a 25% reduction in inventory discrepancies and a 30% improvement in workflow efficiency.• Managed IT infrastructure, ensuring network reliability and system security, while overseeing the deployment and optimization of POS and kitchen display systems across all branches.• Developed and enforced policies and procedures, ensuring compliance with industry standards and achieving 100% compliance in audits.• Supervised staff training, recruitment, and performance evaluation, resulting in a more skilled workforce.• Monitored operational performance metrics, providing detailed reports and actionable insights to senior management.• Managed vendor relationships, securing favourable contracts and reducing costs by 15% through strategic negotiations.

• Supported IT and operational needs for 7 branches, maintaining 99% system uptime and reducing transaction errors by 30% through effective management of POS systems.• Installed and maintained kitchen display systems, improving order accuracy by 20%, and upgraded networking infrastructure, increasing network reliability by 25%.• Assisted in troubleshooting and resolving IT issues, successfully resolving 95% of support tickets within 24 hours.• Monitored and reported on IT and operational performance, providing actionable insights to improve efficiency.• Maintained inventory and assets, ensuring proper documentation and tracking of equipment.

• Represented over 100 peers, effectively collating and presenting their feedback to faculty for course improvements.• Organized and led 10+ meetings between students and faculty, fostering enhanced communication and collaboration.• Played a key role in implementing curriculum changes that resulted in a 15% increase in overall student satisfaction.

• Specialized in identifying software issues across a variety of applications, and operating systems. Troubleshot network connectivity issues on an average of 5 times per week, utilizing tools and methodologies to accurately determine root causes.• Implemented preventative maintenance, rapid response strategies, and the integration of automation solutions to streamline processes, reducing system downtime by 15%.• Collaborated on software updates in editing, production, and broadcasting, achieving a 20% faster system response and reducing application crashes from 10 to 2 monthly.

• Aided in over 15 phishing investigations by collecting and preserving digital evidence, employing secure storage, access controls, and verification methods.• Developed informative website and educational content on phishing scams and online safety, reaching 3000+ community members, thereby enhancing cyber threat awareness and prevention.