Arshdeep Jassar Email & Phone Number

Markham, Ontario, Canada

Bolton, Ontario, Canada

 Assist associates through various issues in package handling. Ensure the proper shipments, investigate and fix shipment errors through certain tools such as optimized outbound problem solve. Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other teams to load balance. Manage safety, quality, productivity, and customer delivery promises. Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Toronto, Canada Area

 Primarily served to users required technical assistance through emails, service tickets and calls. Assisted with field service through assigned tasks. Monitored e-Classrooms and computer labs. Followed service desk procedures such as logging tickets, maintained inventory, prioritizing and scheduling issues Interacted with students and professors to analyze and sort out their requests.  Configured laptop and desktop computers in classrooms with assistance of field service technician. Developed technical knowledge of systems with Seneca and knowledge of certain areas through assigned tasks by ITS teams.

Toronto, Canada Area

 Provided first level help desk support to users by on-line ticketing system on manage Engine’s service desk Worked as a frontline support by troubleshooting issues on call and email requests. Supported remote and local users through remote connect tools like screen connect and log me in server. Prepared requisitions for hardware and software purchases.  Managed computer hardware inventory, reconfigured hardware for users. Created purchase orders for printer toner and copies and matched to packing slips/invoices. Troubleshooted computer system issues and reconfigured, or deactivated hardware for new and existing users.