Arshdeep Kaur Email & Phone Number

Gurugram, HR, IN

Mumbai, Maharashtra, India

• As part of the central L&D team, supported multiple businesses in fulfilling their mid and senior management training needs inhouse.
• Transformed the Central Induction module from classroom training to a blended module.
• Created a comprehensive and user-friendly e-learning environment for a series of learning programs, byte sized videos and blended learning.
• Redesigned and developed SPARK – Reliance Retail’s one-year Management Trainee program.
• Competency mapping for Store & Zonal Managers.
• Organized assessment centers for store and zonal managers for various Reliance Retail formats.

Gurgaon, India

• Established the L&D function from scratch.
• Developed and delivered various OD and learning initiatives in house.
• Designed and rolled out induction program PAN India and conducted TTTs for the HR executives.
• Supported the HR team by designing and training the managers on the performance management program.

Mumbai Area, India

• Support the businesses / functions with respect to their team or people needs by identifying the objective, initiating the design, developing relevant tools and delivering the solution-mostly in house.
• Coordinate with the Zonal trainers for their Training needs, develop content and certify zonal trainers in various programs.
• Develop new trainers in the team through mentoring and coaching.
• Designed Individual Development Plan for different levels to bridge the gap between competencies based on Assessment Center Report.

• Analyze customer's requirements, assess learner profile & design training modules.
• Facilitating workshops on Effective Communication, Time Management, Goal Setting, Change Management, Presentation skills, Customer Care, Cross Cultural, Sales and Leadership.
• Handling Business Development

• Facilitating “Corporate Breakthrough” and Empowered Leadership Labs: This exercise is aimed at a common vision, aligning it with individual goals, delegating responsibly and aiding effective implementation
• Facilitating Communication and Customer Care Labs for a deeper understanding of personal communication styles. Equipping participants with soft skills, conflict resolution strategies, giving and receiving feedback to.

Bengaluru Area, India

Developing & maintaining sales network of dealers.Managing and Motivating Sales Team and achieving Sales Target.Securing orders for respective distributors and follow-up on payments.Taking care of merchandising, brand promotion & other sales promotion and marketing activities to maximize sales.Regular training for the counter sales staff.

• Responsible for smooth functioning of restaurant along with the Manager in all aspects. viz. Guest Satisfaction, staff placement & training, merchandising & promotions and inventory management.