• As part of the central L&D team, supported multiple businesses in fulfilling their mid and senior management training needs inhouse.• Transformed the Central Induction module from classroom training to a blended module.• Created a comprehensive and user-friendly e-learning environment for a series of learning programs, byte sized videos and blended learning.• Redesigned and developed SPARK – Reliance Retail’s one-year Management Trainee program.• Competency mapping for Store & Zonal Managers.• Organized assessment centers for store and zonal managers for various Reliance Retail formats. • Responsible for mentoring new trainers in the team and TTTs for various businesses.

• Established the L&D function from scratch. • Developed and delivered various OD and learning initiatives in house. • Designed and rolled out induction program PAN India and conducted TTTs for the HR executives.• Supported the HR team by designing and training the managers on the performance management program.

• Support the businesses / functions with respect to their team or people needs by identifying the objective, initiating the design, developing relevant tools and delivering the solution-mostly in house.• Coordinate with the Zonal trainers for their Training needs, develop content and certify zonal trainers in various programs.• Develop new trainers in the team through mentoring and coaching.• Designed Individual Development Plan for different levels to bridge the gap between competencies based on Assessment Center Report.

• Analyze customer's requirements, assess learner profile & design training modules.• Facilitating workshops on Effective Communication, Time Management, Goal Setting, Change Management, Presentation skills, Customer Care, Cross Cultural, Sales and Leadership.• Handling Business Development

• Facilitating “Corporate Breakthrough” and Empowered Leadership Labs: This exercise is aimed at a common vision, aligning it with individual goals, delegating responsibly and aiding effective implementation• Facilitating Communication and Customer Care Labs for a deeper understanding of personal communication styles. Equipping participants with soft skills, conflict resolution strategies, giving and receiving feedback to enable task and relationship management.

Developing & maintaining sales network of dealers.Managing and Motivating Sales Team and achieving Sales Target.Securing orders for respective distributors and follow-up on payments.Taking care of merchandising, brand promotion & other sales promotion and marketing activities to maximize sales.Regular training for the counter sales staff.

• Responsible for smooth functioning of restaurant along with the Manager in all aspects. viz. Guest Satisfaction, staff placement & training, merchandising & promotions and inventory management.