As Operations manager of AMA Products Queensland, I am leading and managing operations of two sites (Brisbane and Townsville). AMA Products provides more than 8000 products to the primary care sector of healthcare industry; healthcare products include medical devices, pharmaceutical and consumables. Daily operations include processing customer purchase orders and shipping products ensuring the timely and successful delivery according to customer needs and objectives. • Manage operational activities of the organisation in accordance to the established policies, goals and objectives. • Development of organisation policies and goals that cover operations, personnel, financial performance and organisation growth.• Measure effectiveness of all business processes and implement change to increase business efficiency.• Analyse sales, stock, accounts receivable & payable balances and act accordingly to make necessary changes to increase efficiencies.• Manage key customer account and build long-term relationships with these customers by keeping these clients satisfied and delivering exceptional client service on a day-to-day basis.• Manage supplier price contracts and rebate claims.• Manage multi-level and customised customer pricing structure. • Manages the complete IT infrastructure for both sites which includes hardware and software troubleshooting, management of mobile devices, website domain management, managing emails, active directory management, file server and backups.

As a Manager I was managing operations of Diagnostic & Medical Pty Ltd. Diagnostic & Medical provides and distributes more than 4000 products to the medical imaging, ultrasounds and x-ray practices.• Managed daily business goals and ensured that all daily orders are shipped, products are receipted and warehouse is shelf storage is re-stacked.• Managed a warehouse team engaged in stocking, inventory maintenance, order fulfilment and shipment of products.• Managed customer service functions like customer inquiries, customer order, billing questions and handled all escalated customer problems within authority range.• Managed key customer account and built long-term relationships with these customers.• In charge of purchasing functions such as product research, vendor selection, price and contract terms negotiation, forecasting and purchases order completion.• Managed the complete IT infrastructure which included hardware and software troubleshooting, managing emails, active directory management, file server and backups.

As a purchasing officer I was responsible for procurement of more than 4000 products distributed by Diagnostic and Medical.• Placed orders with suppliers or vendors and ensured that documentation is in order, with terms and conditions being clear.• Liaised with suppliers to procure and negotiate pricing.• Looked for ways to reduce cost to the company, such as evaluating costs of purchasing from various vendors.• Interacted with suppliers in case of delay in delivery of supplies, receipt of damaged or incorrect quantity of goods.• Maintained filing system in the purchase department and updated appropriate records when required.

As a customer service representative, I interacted with customers and took orders, provided information about products and services, responded to customer complaints and processed returns.

I was a resident system administrator leading a 15 member IT team. Configuring, troubleshooting and maintaining windows infrastructure, providing desk side and phone support in a 3000+ user in 24x7 environment.• Monitored ticketing system for new, including updated existing tickets and work-items and maintain hardware inventory.• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, and reviewing system and application logs.• Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media; performed data restore for users as needed.• Managed and created Active Directory accounts, network shares, exchange services, group Policies and printing services.• Performed asset management practices to track technological assets from purchase to disposal

I was promoted to resident system administrator at Core 3 after working as an assistant system administrator for 4 months.• Maintain a smooth operation of Active Directory System in multi-domain environment.• Maintain a smooth operation of 24x7 Microsoft Mailing System.• Perform daily, weekly & monthly backups and check the integrity of the backups.• Monitor and maintain the WAN and ATM link for smooth operation of the BPO.• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, and reviewing system and application logs.• Managed and created Active Directory accounts, network shares, exchange services, group policies and printing services.

I was a resident assistant system administrator, Core 3 was a 24x7 BPO.• Monitor a smooth operation of 24x7 mailing system .• Perform daily, weekly & monthly backup.• Monitor the WAN link and ATM link for smooth operation of the BPO.• Desktop, laptop, network & peripheral installation and troubleshooting.

I was a resident engineer at the corporate office of Ranbaxy Laboratories Limited. I had to troubleshoot desktop, laptop, applications, network and other hardware peripherals issues for the most critical users of Ranbaxy which included President, CEO, Vice-Presidents & Directors.