Arshdeep Singh Email & Phone Number

Underwood, Brisbane QLD

• As Operations manager of AMA Products Queensland, I am leading and managing operations of two sites (Brisbane and Townsville). AMA Products provides more than 8000 products to the primary care sector of healthcare.
• Manage operational activities of the organisation in accordance to the established policies, goals and objectives.
• Development of organisation policies and goals that cover operations, personnel, financial performance and organisation growth.
• Measure effectiveness of all business processes and implement change to increase business efficiency.
• Analyse sales, stock, accounts receivable & payable balances and act accordingly to make necessary changes to increase efficiencies.
• Manage key customer account and build long-term relationships with these customers by keeping these clients satisfied and delivering exceptional client service on a day-to-day basis.

Hornsby, NSW

• As a Manager I was managing operations of Diagnostic & Medical Pty Ltd. Diagnostic & Medical provides and distributes more than 4000 products to the medical imaging, ultrasounds and x-ray practices.
• Managed daily business goals and ensured that all daily orders are shipped, products are receipted and warehouse is shelf storage is re-stacked.
• Managed a warehouse team engaged in stocking, inventory maintenance, order fulfilment and shipment of products.
• Managed customer service functions like customer inquiries, customer order, billing questions and handled all escalated customer problems within authority range.
• Managed key customer account and built long-term relationships with these customers.
• In charge of purchasing functions such as product research, vendor selection, price and contract terms negotiation, forecasting and purchases order completion.

Hornsby, NSW

• As a purchasing officer I was responsible for procurement of more than 4000 products distributed by Diagnostic and Medical.
• Placed orders with suppliers or vendors and ensured that documentation is in order, with terms and conditions being clear.
• Liaised with suppliers to procure and negotiate pricing.
• Looked for ways to reduce cost to the company, such as evaluating costs of purchasing from various vendors.
• Interacted with suppliers in case of delay in delivery of supplies, receipt of damaged or incorrect quantity of goods.
• Maintained filing system in the purchase department and updated appropriate records when required.

Hornsby, NSW

As a customer service representative, I interacted with customers and took orders, provided information about products and services, responded to customer complaints and processed returns.

Global Vantage, Gurgoan

• I was a resident system administrator leading a 15 member IT team. Configuring, troubleshooting and maintaining windows infrastructure, providing desk side and phone support in a 3000+ user in 24x7 environment.
• Monitored ticketing system for new, including updated existing tickets and work-items and maintain hardware inventory.
• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, and reviewing system and application logs.
• Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media; performed data restore for users as needed.
• Managed and created Active Directory accounts, network shares, exchange services, group Policies and printing services.
• Performed asset management practices to track technological assets from purchase to disposal

Core 3 Inc, Gurgoan

• I was promoted to resident system administrator at Core 3 after working as an assistant system administrator for 4 months.
• Maintain a smooth operation of Active Directory System in multi-domain environment.
• Maintain a smooth operation of 24x7 Microsoft Mailing System.
• Perform daily, weekly & monthly backups and check the integrity of the backups.
• Monitor and maintain the WAN and ATM link for smooth operation of the BPO.
• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, and reviewing system and application logs.

Core 3 Inc, Gurgoan

• I was a resident assistant system administrator, Core 3 was a 24x7 BPO.
• Monitor a smooth operation of 24x7 mailing system.
• Perform daily, weekly & monthly backup.
• Monitor the WAN link and ATM link for smooth operation of the BPO.
• Desktop, laptop, network & peripheral installation and troubleshooting.

Ranbaxy Laboratories Limited, New Delhi

I was a resident engineer at the corporate office of Ranbaxy Laboratories Limited. I had to troubleshoot desktop, laptop, applications, network and other hardware peripherals issues for the most critical users of Ranbaxy which included President, CEO, Vice-Presidents & Directors.

Master Of Business Administration - Mba

Master'S Degree, Software Engineering