● Spearheaded a team of 6-7 students in a collaborative initiative to design and launch Repair Together's website, overseeing project milestones, conducting regular meetings, and fostering seamless communication channels.● Contributed to the coding efforts on GitHub, ensuring alignment with project objectives and timelines.● Implemented incident prioritization matrix for efficient ticket logging, aligning with ITIL principles.● Responsible for reimaging, setting up, updating, and required software installation for donated computer systems and mobile devices.● Assisted with the repair workshops, providing technical expertise, and supervising repair activities for 56+ students.● Developed and implemented automated responses for technical support and customer inquiries to streamline processes and reduce response time by 55%.● Successfully managed marketing strategies, enhancing engagement and increasing followers by over 20% across various channels.

● Developed and implemented marketing strategies to drive sales and increase customer engagement.● Analyzed market trends and competitor pricing regularly to adjust product prices strategically, ensuring competitiveness, and consequently boosting sales by 20%. ● Collected and analyzed customer feedback to identify areas for improvement and make necessary changes to the services, offerings, or layout of the gas station. ● Promoted customer loyalty programs and engagement strategies to drive repeat business and enhance customer loyalty.

● Developed and implemented a custom application for inventory management, reducing paperwork time by 90% while ensuring complete accuracy.● Prepared technical documentation for non-technical staff to troubleshoot common issues with point-of-sales terminals.● Automated daily paperwork and inventory records’ entry through PowerShell scripting, reducing manual workload by 70%.● Diagnosed and repaired computer systems and replacements of hardware components as required and provided operational support for information systems.● Effectively communicated with customers during system shutdowns, providing explanations to ensure customer satisfaction.● Resolved technical challenges with loyalty program setup, resulting in a 30% increase in immediate program utilization by customers.

● Managed and optimized inventory levels, ensuring adequate stock of products while minimizing overstock and associated costs.● Coordinated with vendors to place timely and accurate orders, maintaining a smooth flow of supplies and preventing stockouts.● Conducted demand forecasting based on historical data and market trends, enabling accurate inventory planning and minimizing excess inventory costs.

● Engaged with customers, addressed inquiries, and assisted in product selection, contributing to a 15% increase in customer satisfaction ratings.● Leveraged in-depth knowledge of Eddie Bauer's product line to boost sales by 10%, effectively communicating features, benefits, and styling options to customers.● Achieved sales targets by utilizing effective sales techniques and upselling complementary products, enhancing the overall customer purchase experience.● Processed transactions with accuracy using the point-of-sale system; provided support to customers over the phone and coordinated with the IT desk to resolve in-store payment issues.● Increased repeat visits through supporting marketing initiatives, informing customers of ongoing promotions, discounts, and loyalty programs.

● Coordination of MFA rollout, individually supporting 150+ staff members with enrollment.● Provide user support, both on-premises and remote using TeamViewer, through assigned helpdesk tickets and acting as the first line of support using ticketing software.● Handled user account management and permissions on the Microsoft 365 platform and Active Directory.● Troubleshoot and investigate technical issues related to servers, Microsoft 365, e-mail systems, hardware, search engines, and network connectivity.● Deploying devices for the company’s domain network and ensuring the installation of required software by end-users through Intune.● Deployment and testing of GPO's.● Troubleshooting and remediation of ADFS security permissions.● Assist with the implementation of on-premises to cloud storage migrations (AWS) and managing AWS cloud services (VPC, EC2, and Workspaces).● Implemented Docker containerization of software applications.● Supported the management, enrollment and security policy configuration of mobile devices using Microsoft Intune.

● Instructed students on a wide range of technical topics including networking fundamentals (TCP/IP, routing, switches, VLANs), cloud computing technologies (VMware, Hyper-V, Docker, AWS, Azure), database management (SQL), and scripting languages.● Adapted teaching approaches and mentor diverse students, resulting in a minimum of 40% improvement in grades per student.● Delivered complex technical concepts in engaging ways for better understanding and retention.● Facilitated the academic progress of a student with learning challenges, resulting in significant improvement in grades from an average of 46.4% to 92.9%.● Managed tutoring schedules for multiple courses, conducting 6 two-hour sessions per week with consistent punctuality and adherence to established timeframes.● Maintained confidentiality and professionalism in handling sensitive academic information with discretion and integrity.