M. Arshi Masood Email & Phone Number

Karachi, Pakistan

1. Strategic Supply Planning: Orchestrated demand forecasting and supply planning to ensure uninterrupted material and product availability, optimizing inventory turnover. 2. Cost Optimization Expertise: Drastically improved profitability by redirecting purchases to preferred suppliers, sourcing locally to eliminate freight costs, and negotiating favorable terms. 3. Inventory Management Mastery: Analyzed inventory dynamics to boost turnover rates, mitigate dead stock risks, and enhance service levels for stakeholders. 4. Cross-Functional Collaboration: Pioneered seamless coordination between supply chain management and key departments like sales, marketing, finance, production, and customer service. 5. Procurement Excellence: Recognized for exceptional contributions in direct and indirect procurement, including technical and non-technical items, and adept negotiations with suppliers and freight partners. 6. Process Innovation: Developed and implemented cutting-edge supply chain Standard Operating Procedures (SOPs) for enhanced efficiency and performance. 7. Logistics Optimization: Strategically selected transportation routes, optimizing economy through shipment consolidation and streamlined warehousing and distribution. 8. Vendor Relationship Management: Cultivated robust vendor partnerships, negotiating advantageous pricing and terms, leading to reduced investments and extended payment schedules. 9. Innovative Solutions: Successfully introduced firefighting solutions across company, ensuring operational continuity and safety. 10. IT Department Leadership: Managed comprehensive IT infrastructure encompassing physical and virtual servers (ESXi), backup systems (Veeam), email servers (Mdaemon), networking, and more, ensuring seamless operations and data integrity.

Karachi, Pakistan

Successfully recruited, trained & managed a team of customer service and support operations. Ensured friendly and efficient delivery of services, including, but not limited to field service, workshop repair facility, sales of consumables, warranty claims handling, complaints handling, etc. Major Achievements: • Client Satisfaction Enhancement: Significantly boosted client satisfaction within the initial two years, leading to a twofold increase in clientele, reaching several hundred in a dynamic B2B environment. • Process Optimization: Spearheaded process re-engineering initiatives that streamlined customer issue resolution, adhering to policy frameworks while fortifying customer loyalty and trust. • Efficiency and Cost Reduction: Recognized for delivering enhanced services with expedited timelines at reduced costs, optimizing operational efficiency. • Profitability Growth: Implemented strategies resulting in a consistent 10% to 15% annual increase in business profits through service and support operations. • Skill Development Impact: Trained customer service engineers to transition into sales engineers, achieving remarkable sales growth surpassing the traditional sales department, specifically for authorized products sold through the services department.

Karachi, Pakistan

Successfully managed direct procurement (IT & non-IT), inventory/stores and sales. Provided consultancy to clients. Built and directed a team of Engineers. Planned & conducted trainings for in-house & field engineers. Contributions: • Successfully maintained stores & inventory and ensured timely availability of raw material for assembly line and finished goods for ready delivery, complete with tagging and barcoding • Designed and implemented Processes and SOPs for Procurement, Logistics and Service & Support functions • Effectively managed warranty claims and complaints while controlling costs • Introduced training programs that enhanced employee performance and helped build a knowledgeable, confident and motivated workforce • Instilled a proactive approach towards customer needs among sales and support staff, which resulted in a loyal customer base and increased sales.

Karachi, Pakistan

• Customer Support for VoIP Telecommunication products & services to clients in USA & Canada via inbound and outbound call center• Successfully managed a team of 8 Customer Support Representatives• Web Server & Network Administration

Karachi

Successfully managed client operations for Canon printing solutions business unit • Provided client-end services and successfully generated business through product support services. • Consistently achieved qualitative, quantitative and financial targets.

Mba, Marketing

Mba, Mis

Banglore Town Campus, Karachi

Bs, Computer Science

Main Campus, Islamabad.

Dae, Diploma Of Associate Engineer In Rtv & Electronics

Higher Secondary, Science