- Lead and manage operational teams- Develop and implement business growth strategies- Oversee freight forwarding and warehousing operations- Logistics Professional (2016 - 2024)- Managed freight forwarding and warehousing operations- Coordinated with cross-functional teams- Analyzed and improved operational processes

-  Consistently surpassed monthly and quarterly sales targets, contributing significantly to the company's overall revenue growth.-Successfully secured a significant number of new clients, expanding the company's customer base and market reach.- Implemented strategies to enhance customer satisfaction, resulting in increased customer retention and loyalty.- Successfully negotiated favorable terms and conditions with clients, ensuring profitability for the company while meeting customer needs.- Cultivated long-term relationships with clients through effective communication, trust-building, and personalized service.Responsibilities:- Actively sought out new business opportunities through cold calling, networking, and other prospecting techniques.- Built and maintained strong relationships with existing clients, understanding their specific needs and providing tailored solutions.- Developed and delivered persuasive sales presentations to potential and existing clients, highlighting the benefits of company's services.- Negotiated rates, terms, and conditions with clients to ensure profitable deals while meeting their requirements.- Consistently met or exceeded sales targets, contributing to the overall growth of the company.- Stayed updated on industry trends, competitor activities, and market dynamics to identify new opportunities.- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.

 Generate leads and cold call prospective customers. Meet with customers/clients face to face or over the phone Foster and develop relationships with customers/clients Understand the needs of customers and be able to respond effectively with a plan of how to meet these Create a sales pipeline Negotiate pricing with customers, and suppliers in some cases Increase sales of the business Carry out sales forecasts and analysis and present the findings to senior management/the board of directors Develop the business sales and marketing strategy.

Follow up on inbound shipments and ensure freight is made available for customers to receive their cargoes in the quickest possible time. Ensure to meet all the local regulations and international norms. Ensure documents and freight are turned over to customers’ brokers timely Trace delays with airlines/shipping lines and origins to ensure timely feedback on arrival information to customers and customer service team,  Ensure all paperwork are in proper order that meet customer’s profile and comply to local rules and regulations Achieve 100% customer satisfaction at all times through understanding customers’ needs and handling requirements as well as ensuring 100 compliance Ensure all data are entered into system timely and accurately Ensure that freight and handling charges are billed accurately and sent billing invoices to customers timely Prepare and submit reports timely whenever required Take up additional tasks as required to meet department’s needs