Arshjot K. Email & Phone Number

Montreal, Quebec, Canada

RESPONSIBILITIES - • Analyze user-reported issues and collaborated with the IITS team to deliver solutions that improved system reliability and user interaction.• Conduct root cause analysis and documented requirements using Jira to enhance system usability.• Work closely with stakeholders to gather and analyze user and business unit needs, documenting requirements and recommending effective solutions to increase system usability.• Train and mentor over 50 employees on new software functionalities to optimize efficiency.ACHIEVEMENTS - I played a key role in improving system reliability through comprehensive issue analysis and effective collaboration with internal teams, significantly enhancing user experience. By documenting requirements and implementing solutions, I improved system usability by 50%, which streamlined operations for various departments. Additionally, I mentored over 50 employees, resulting in increase in team efficiency and faster adoption of new tools.

Chandigarh, India

RESPONSIBILITIES - • Defined product roadmaps, prioritized backlogs, and facilitated sprint planning to ensure timely product releases.• Led product release planning, coordinated UAT, and managed defect triage to deliver quality features.• Performed data analysis on user behaviour to drive product enhancements and improve user engagement.• Conducted functional testing by designing and executing test cases, validating system functionality against requirements, and identifying defects to ensure software quality and alignment with client expectations.• Identify and mitigate functional risks by conducting thorough functional and non-functional requirement analysis.ACHIEVEMENTS - I was instrumental in increasing customer satisfaction and boosting revenue by 20% through strategic product planning and data-driven decision-making. By facilitating efficient sprint planning, I successfully delivered 3 new features within 6 months, reducing time-to-market by 20%. Additionally, my focus on quality led to $100,000 in additional revenue by meeting client expectations. By utilizing user feedback from over 5,000 surveys, I improved user retention and reduced production issues through optimized UAT processes.

Chandigarh, India

RESPONSIBILITIES - • Implemented automated testing processes using SoapUI and UFT to streamline QA efforts.• Managed the end-to-end testing process, ensuring alignment with product management and development teams.• Utilized Jira and Confluence to identify and communicate high-severity issues before production.• Implement test strategies using Scrum and Agile Methodologies to deliver multiple end-to-end projects.ACHIEVEMENTS - I drove an 80% improvement in defect resolution efficiency by implementing automated QA processes, reducing manual testing time. By managing comprehensive testing procedures, I identified 98% of critical defects before production, ensuring high-quality product releases. Additionally, I collaborated closely with product teams to prioritize testing efforts, identifying over 20 critical issues pre-release, which significantly improved product reliability.

Chandigarh, India

RESPONSIBILITIES - • Lead quality assurance testing efforts for software releases, focusing on identifying functional and performance issues.• Developed and executed test plans using tools like Postman and SQL to optimize software quality.• Collaborated with cross-functional teams to align on product quality metrics and release schedules.ACHIEVEMENTSI achieved a 90% success rate in identifying pre-release issues, which saved the company $70,000 in operational costs by preventing post-release defects. My leadership in quality assurance and detailed test planning improved overall product performance. Additionally, my focus on proactive issue identification helped the product teams meet and exceed performance benchmarks.

Sahibzada Ajit Singh Nagar, Punjab, India