Arshon H. Email & Phone Number

• Spearheads data reporting for the Strategic Planning and Scheduling Division, communicating vital information to the National Transit Database, State of Michigan, and Southeast Michigan Council of Governments.
• Executes stationary point checks, systematically gathering stop-level ridership data through firsthand observation across all city bus routes. Administers questionnaires for public surveys, ensuring comprehensive data.
• Breaks down collected data, meticulously verifying the accuracy of automatic passenger counting and box data.
• Conducts in-depth data analysis to generate passenger counts on bus routes, contributing to schedule optimization, increased funding allocation, and overall enhancement of the customer experience.
• Provides exceptional customer service by informing our passengers of quarterly scheduling changes.

Detroit Metropolitan Area

• Troubleshot diverse infrastructure issues, including LAN/WAN, Telephony, and Cable TV, ensuring optimal network functionality.
• Facilitated seamless Mitel/AT&T VOIP phone installations, both onsite and remotely, leveraging the Clearspan web interface.
• Enhanced customer experience by responding to surveys, identifying trends, and collaborating internally for continuous improvement.
• Contributed significantly to strategic projects, such as WI-FI upgrades and Switch refresh, elevating the overall network performance.
• Managed Telephone Service Requests (TSRs), ensuring prompt response for data jacks, phone activations, and repairs.
• Provided expert assistance to students, diagnosing, and resolving cable television issues during onsite visits.

Greater Detroit Area

• Successfully executed on-site appearances (remotes), overseeing live broadcast events, equipment setup and breakdown, prize/giveaway coordination, signage placement, and support for various promotional activities and.
• Assisted in the planning and execution of on-air and online contests and promotions, handling winner-release forms, paperwork, and mailings as required. Performed essential office administrative functions to ensure.
• Provided exceptional customer service by actively engaging and greeting listeners during on-site events, enhancing audience interaction and overall engagement.
• Managed relationships with all divisions to ensure the cohesion of client promotional marketing elements across multiple platforms, including On Air, Streets, Online, and Mobile.
• Took charge of ticket management for promotions and contributed to the creation of rules for promotional events.

Bachelor Of Business Administration - Bba, Management Information Systems, General

I learned the ins and outs of network and IT security, e-commerce, SAP, and even Big Data strategies to drive business success on a global.

Associate Of Applied Science, Computer Support Engineering Technology, 3.7

Activities and Societies: Cisco Networking Academy

Associate Of Applied Science, Technological Sciences, 3.7

Technical Certificate, Computer Software Engineering Technology

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Technical Certificate, Cisco Internetworking

Certificate, Mass Media Communication, 3.0

Activities and Societies: Michigan Association of BroadcastersRadio and Television production and broadcasting Board Operation Commercial.