Arshdeep Singh Sidhu
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Arshdeep Singh Sidhu Email & Phone Number

Senior Technical Support Specialist at Concentrix
Location: Calgary, Alberta, Canada 2 work roles 1 school
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Role
Senior Technical Support Specialist at Concentrix
Location
Calgary, Alberta, Canada

Who is Arshdeep Singh Sidhu? Overview

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Arshdeep Singh Sidhu is listed as Senior Technical Support Specialist at Concentrix based in Calgary, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for Arshdeep Singh Sidhu.

Arshdeep Singh Sidhu previously worked as Senior Technical Specialist at Concentrix and Network Technician at Finastra. Arshdeep Singh Sidhu holds Computer Programmer Diploma, Computer Programming, 3.4/4.0 from Seneca College.

Profile bio

About Arshdeep Singh Sidhu

Dedicated IT Professional with over 3 years of expertise, notably serving as a Senior Technical Support Advisor at Concentrix. My journey encompasses proficient troubleshooting of Windows hardware and software, delivering exceptional remote end-user support, and effectively resolving technical issues. I specialize in Microsoft 365 administration, configuring and administering user accounts, licenses, and permissions.Key Skills:Windows Hardware & Software TroubleshootingMicrosoft 365 AdministrationNetwork MonitoringWindows ImagingRoot Cause AnalysisTechnical Training & SupportProfessional Journey:In my role at Concentrix, I honed my skills in providing one-on-one end-user support, troubleshooting technical issues with Mac, iOS, and Windows Operating Systems. I've successfully resolved escalated cases, cultivated strong client relationships, and played a key role in training new team members to deliver exceptional technical customer service.As a Network Technician at Finastra, I managed user accounts, licenses, and permissions within the Microsoft 365 environment. My responsibilities also included efficient workstation/laptop configurations, managing users using active directory and system imaging.Technical Proficiency:Hardware: IT Troubleshooting, System Maintenance, PeripheralsSystems: Linux/Unix, Mac OS, Windows OS, Android, iOS, Active DirectoryCloud: Microsoft AzureWeb Development: HTML, CSS, JavaScriptProgramming Languages: C, C++, JavaDatabase Technology: SQL, Oracle, MySQLTools: Microsoft Office 365 Administrator, Slack, MS Visual Studios

2 roles

Arshdeep Singh Sidhu work experience

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Senior Technical Specialist

Concentrix

Hamilton, Ontario, Canada

  • Provided one-on-one end-user support, remotely resolving technical issues over the phone and via email in a friendly and professional manner.
  • Troubleshoot all kind of technical issues with Mac, iOS, and Windows Operating Systems with help of advanced troubleshoot skills and vast knowledge about technical aspects of software and operating systems.
  • Accurately documented issues and resolutions, creating detailed cases for better tracking and analysis.
  • Troubleshot advanced and routine customer issues, including hardware, software, and networking problems.
  • Cultivated strong relationships with clients, ensuring effective solutions to their technical needs.
  • Led the resolution of escalated cases, providing timely and effective solutions.
Jul 2021 - Aug 2023

Network Technician

Finastra

Canada

  • Configured and administered user accounts, licenses, and permissions within the Microsoft 365 environment.
  • Configured and managed user accounts, groups, and permissions in Active Directory.
  • Created and managed Group Policy Objects to enhance security and compliance.
  • Implemented and configured Azure Active Directory to support organizational identity requirements.
  • Configured and maintained DNS records for internal and external domains.
  • Conducted efficient workstation/laptop configurations and reconfigurations, including Windows configurations and imaging using virtualization builds.
May 2020 - Jul 2021
1 education record

Arshdeep Singh Sidhu education

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What is Arshdeep Singh Sidhu's role at their current company?

Arshdeep Singh Sidhu is listed as Senior Technical Support Specialist at Concentrix.

Where is Arshdeep Singh Sidhu based?

Arshdeep Singh Sidhu is based in Calgary, Alberta, Canada.

What companies has Arshdeep Singh Sidhu worked for?

Arshdeep Singh Sidhu has worked for Concentrix and Finastra.

How can I contact Arshdeep Singh Sidhu?

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What schools did Arshdeep Singh Sidhu attend?

Arshdeep Singh Sidhu holds Computer Programmer Diploma, Computer Programming, 3.4/4.0 from Seneca College.

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