Dedicated IT Professional with over 3 years of expertise, notably serving as a Senior Technical Support Advisor at Concentrix. My journey encompasses proficient troubleshooting of Windows hardware and software, delivering exceptional remote end-user support, and effectively resolving technical issues. I specialize in Microsoft 365 administration, configuring and administering user accounts, licenses, and permissions.Key Skills:Windows Hardware & Software TroubleshootingMicrosoft 365 AdministrationNetwork MonitoringWindows ImagingRoot Cause AnalysisTechnical Training & SupportProfessional Journey:In my role at Concentrix, I honed my skills in providing one-on-one end-user support, troubleshooting technical issues with Mac, iOS, and Windows Operating Systems. I've successfully resolved escalated cases, cultivated strong client relationships, and played a key role in training new team members to deliver exceptional technical customer service.As a Network Technician at Finastra, I managed user accounts, licenses, and permissions within the Microsoft 365 environment. My responsibilities also included efficient workstation/laptop configurations, managing users using active directory and system imaging.Technical Proficiency:Hardware: IT Troubleshooting, System Maintenance, PeripheralsSystems: Linux/Unix, Mac OS, Windows OS, Android, iOS, Active DirectoryCloud: Microsoft AzureWeb Development: HTML, CSS, JavaScriptProgramming Languages: C, C++, JavaDatabase Technology: SQL, Oracle, MySQLTools: Microsoft Office 365 Administrator, Slack, MS Visual Studios
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Senior Technical SpecialistConcentrix Jul 2021 - Aug 2023Hamilton, Ontario, Canada• Provided one-on-one end-user support, remotely resolving technical issues over the phone and via email in a friendly and professional manner.• Troubleshoot all kind of technical issues with Mac, iOS, and Windows Operating Systems with help of advanced troubleshoot skills and vast knowledge about technical aspects of software and operating systems.• Accurately documented issues and resolutions, creating detailed cases for better tracking and analysis.• Troubleshot advanced and routine customer issues, including hardware, software, and networking problems.• Cultivated strong relationships with clients, ensuring effective solutions to their technical needs.• Led the resolution of escalated cases, providing timely and effective solutions.• Assisted in creating and making changes to How-to articles for users.• Applied analytical thinking to identify root causes and promptly resolve technical issues.• Provided training to new team members, emphasizing the delivery of exceptional technical customer service. -
Network TechnicianFinastra May 2020 - Jul 2021Canada• Configured and administered user accounts, licenses, and permissions within the Microsoft 365 environment.• Configured and managed user accounts, groups, and permissions in Active Directory.• Created and managed Group Policy Objects to enhance security and compliance.• Implemented and configured Azure Active Directory to support organizational identity requirements.• Configured and maintained DNS records for internal and external domains.• Conducted efficient workstation/laptop configurations and reconfigurations, including Windows configurations and imaging using virtualization builds.• Ensured the proper operations and monitoring of workstations by facilitating the addition, removal, and upgrading of software on computers.• Kept track of distributed IT equipment being used across the company.• Understanding and working knowledge of infrastructure environments (e.g., operating system, security, network, end user and server related applications)• Maintain and monitor LAN/WAN networks. • Setting up and supporting windows print servers, printers, and routers.• Working knowledge of firewalls and antivirus.• Manages third-party vendors that provide IT Service Desk and network, infrastructure and printer support.• Provides technical support to clients, answers technical questions, and provides most efficient solution.
Arshdeep Singh Sidhu Education Details
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3.4/4.0
Frequently Asked Questions about Arshdeep Singh Sidhu
What is Arshdeep Singh Sidhu's role at the current company?
Arshdeep Singh Sidhu's current role is Senior Technical Support Specialist at Concentrix.
What schools did Arshdeep Singh Sidhu attend?
Arshdeep Singh Sidhu attended Seneca College.
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