Arshdeep Singh Sidhu Email & Phone Number

Hamilton, Ontario, Canada

• Provided one-on-one end-user support, remotely resolving technical issues over the phone and via email in a friendly and professional manner.• Troubleshoot all kind of technical issues with Mac, iOS, and Windows Operating Systems with help of advanced troubleshoot skills and vast knowledge about technical aspects of software and operating systems.• Accurately documented issues and resolutions, creating detailed cases for better tracking and analysis.• Troubleshot advanced and routine customer issues, including hardware, software, and networking problems.• Cultivated strong relationships with clients, ensuring effective solutions to their technical needs.• Led the resolution of escalated cases, providing timely and effective solutions.• Assisted in creating and making changes to How-to articles for users.• Applied analytical thinking to identify root causes and promptly resolve technical issues.• Provided training to new team members, emphasizing the delivery of exceptional technical customer service.

Canada

• Configured and administered user accounts, licenses, and permissions within the Microsoft 365 environment.• Configured and managed user accounts, groups, and permissions in Active Directory.• Created and managed Group Policy Objects to enhance security and compliance.• Implemented and configured Azure Active Directory to support organizational identity requirements.• Configured and maintained DNS records for internal and external domains.• Conducted efficient workstation/laptop configurations and reconfigurations, including Windows configurations and imaging using virtualization builds.• Ensured the proper operations and monitoring of workstations by facilitating the addition, removal, and upgrading of software on computers.• Kept track of distributed IT equipment being used across the company.• Understanding and working knowledge of infrastructure environments (e.g., operating system, security, network, end user and server related applications)• Maintain and monitor LAN/WAN networks. • Setting up and supporting windows print servers, printers, and routers.• Working knowledge of firewalls and antivirus.• Manages third-party vendors that provide IT Service Desk and network, infrastructure and printer support.• Provides technical support to clients, answers technical questions, and provides most efficient solution.