Arslan Akram

Arslan Akram Email and Phone Number

Senior Officer MIS and Internal Controls @ MCB Bank Limited
Lahore, PK
Arslan Akram's Location
Lahore, Punjab, Pakistan, Pakistan
About Arslan Akram

I’m a passionate data analyst currently working as a Senior Officer MIS & Internal Controls at MCB Bank Limited where my responsibilities includes,• Data Collection and Management: Collect, clean, and preprocess data from various sources to prepare it for analysis. Maintain and manage databases, ensuring data accuracy and integrity.• Data Analysis: Perform detailed data analysis using advanced Excel techniques, including pivot tables, v-lookups, and complex formulas to uncover trends, patterns, and analysis. Utilize statistical methods to analyze data and generate useful business insights.• Dashboard (Visualization/Reporting): Design and develop dynamic dashboards and reports using Excel and Power BI to visualize data in a comprehensible and interactive format.• Dashboard Management: Create and update dashboards on a daily basis to reflect the most current data and insights. • Collaboration and Communication: Work closely with team members across departments to Present findings and insights to stakeholders in a clear and compelling manner, utilizing data visualization tools to aid understanding.• Continuous Improvement: Stay abreast of the latest trends and technologies in data analysis and visualization tools. Continuously seek to improve data collection, analysis, and reporting processes.While I enjoy all aspects of my job, I think my favorite stage of a project is working with the client or business unit leader to understand his/her business objectives. As we go through that collaborative process, the ideas start to flow and that’s always the fun part.Email Address: iamarslan786@gmail.comPhone # 0321-4102085

Arslan Akram's Current Company Details
MCB Bank Limited

Mcb Bank Limited

View
Senior Officer MIS and Internal Controls
Lahore, PK
Website:
mcb.com.pk
Employees:
14344
Arslan Akram Work Experience Details
  • Mcb Bank Limited
    Senior Officer Mis And Internal Controls
    Mcb Bank Limited
    Lahore, Pk
  • Mcb Bank Limited
    Senior Officer Mis & Internal Controls
    Mcb Bank Limited May 2023 - Present
    Lahore, Punjab, Pakistan
    Role & Responsibilities:To prepare, analyze and keep records of quality reports, statistical reviews, and relevant documentation, of following reports. • Monthly branch visit KPIs report. • Monthly call audit report to gauge telephone timeliness and effectiveness. • Monthly Mystery shopping & Remote Monitoring report to gauge customer experience. • Monthly branch issue tracker report to track the resolution of pending issues of branches. • QMS utilization / Offsite ATM consolidation. • Assisting line manager for managing day to day activities of MIS unit.
  • Allied Bank Limited
    Officer Service Excellence
    Allied Bank Limited Jul 2022 - May 2023
    Lahore District, Punjab, Pakistan
    Role & Responsibilities:• Monitoring of Service Quality Division • Content handling and supervising Allied Bank's social media channels • Identifying gaps from obtained results and conducting trainings for Allied Phone Banking staff • Monitoring Allied Social Media / Web Chat • Liaising with vendors for conducting Video Mystery Shopping and other projects for recording customer experience.
  • Iris Communications, Pakistan
    Research Executive
    Iris Communications, Pakistan Jul 2021 - Aug 2022
    Lahore, Punjab, Pakistan
    • I have excelled as a Research Executive by handling different projects for service quality inspection/assurance including multinational (Banks, Telecommunications, Pumps, Apparel Brands etc.) to evaluate customer experiences and identify areas for quality improvement.• To observe and measure customer service, product quality and the general environment of their establishments.• Evaluate employees, facility maintenance, and other criteria as directed.• Submit written reports detailing observations as per given KPIs.• Help businesses increase sales by assisting in improving customer service awareness.• Following are the projects I’ve been custodian of : MCB, Bank Alfalah, Soneri Bank, Master, National Bank, Summit Bank, Habib Metro Bank other includes, Total Parco, Ufone, Telenor
  • Iris Communications, Pakistan
    Research Officer
    Iris Communications, Pakistan Dec 2018 - Jun 2021
    Lahore, Pakistan
  • Shakarganj Limited
    Business Development Officer (Bdo)
    Shakarganj Limited Jan 2018 - Oct 2018
    It Tower Near Hafiz Centre, Gulberg, Lahore
    Role & Responsibilities :• Compile Sales and Booking reports.• Giving continuous accurate and relevant feedback to company Senior Manager.• Reviewing existing contracts and looking for growth opportunities.• Ensuring that the sales database is always up to date and accurate.• Implementing sales and marketing strategies and plans.• Ensuring that proper procedures and practices are in place so that maximum efficiency is achieved.• Identifying prospective clients and then contacting them.• Participating in product or service development and design.• Assisting in the recruitment, training and development of staff.
  • Shakarganj Limited
    Internship Trainee
    Shakarganj Limited Jul 2017 - Aug 2017
    It Tower Near Hafiz Centre, Gulberg Ii, Lahore, Pakistan
    I’ve worked in the marketing and finance department, the main heads of their Enterprise Resource Planning (ERP) that includes accounts payable, supply chain management and general ledger that contains following vouchers, Cash voucher, Banks Charges voucher, Banks disbursement vouchers, Payable voucher, Journal vouchers and used to made entries in ERP against these vouchers . These entries includes the following documents. 1. Traveling and daily Allowance (TA/DA) 2. Control Account 3. Bank Charges/Receipts 4. Freight Bills 5. Market Return 6. Key Account Discount

Arslan Akram Skills

Market Research Team Management Sales Operations Financial Accounting Product Development Business Planning Forecasting Fast Moving Consumer Goods Analytical Skills Higher Education Retail Marketing Microsoft Office Management Leadership Time Management Negotiation Quick Learner Adaptability

Arslan Akram Education Details

Frequently Asked Questions about Arslan Akram

What company does Arslan Akram work for?

Arslan Akram works for Mcb Bank Limited

What is Arslan Akram's role at the current company?

Arslan Akram's current role is Senior Officer MIS and Internal Controls.

What schools did Arslan Akram attend?

Arslan Akram attended University Of Education (Pk), Govt. Islamia College Civil Lines, Lhr, Laural Bank Public School.

What skills is Arslan Akram known for?

Arslan Akram has skills like Market Research, Team Management, Sales Operations, Financial Accounting, Product Development, Business Planning, Forecasting, Fast Moving Consumer Goods, Analytical Skills, Higher Education, Retail Marketing, Microsoft Office.

Who are Arslan Akram's colleagues?

Arslan Akram's colleagues are Babar Shahzad, Moutisim Dawer Khan, Amanda Howell, Sajid Ch, Zulfiqar Ali Rajar, Nauman A. Sheikh, Atae Zuljalal Ahmad.

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