Arslan Ali Email & Phone Number

Islamabad, Pk

Pakistan

- Network Design using WAN Technologies like MPLS and routing protocols (ISIS, OSPF, BGP)- Managing internet traffic on redundant uplinks providers using BGP.- Deployment of CDNs, upgradations, maintenance, and coordination with CDN providers like Google, MNA, Netflix, Cloudflare, and Akamai etc. for network upgrades and traffic trends. - Design, Maintenance and Provisioning of MPLS based L2, L3 VPN circuits.- Management of routing/switching/security protocols in the network e-g ISIS, BGP, MPLS. - Maintaining high network availability to meet SLAs for business clients. - Troubleshooting Core Network devices (Cisco ASR 9k Series, Juniper MX-960, MX-480, MX-240, PTX10001, Huawei NE40 and M14, Nexus 9k, ME3600x, Catalyst Switches 9000 Series, Juniper QFX) for maintenance of MPLS cloud.- Responsible for Network connectivity with Interconnect Partners for L2VPN extension and Intranet Traffic flows. Established controlled BGPs with multiple interconnect partners for optimal routing. - Interacting with vendors and external parties for hardware installation, configuration of Network devices, and driving projects with proper timelines, planning, documentation, and minimum resource utilization.- IOS upgradation, Line card replacement, and Power Modules Replacement.- Managing inventory/assets for current and future requirements and directly coordinating with vendors. - Experience with internet routing, eBGP peer relationships, and routing policies.- IP Management and routine audit of IPv4 and IPv6 subnets.- Experience working on IP networking technologies, routers, switches, firewalls, and the application of routing protocols. (OSPF, BGP, MPLS, IS-IS).

Islāmābād, Pakistan

- Responsible for the configuration of IP/MPLS-based services such as L2, L3 MPLS VPNs, and IPoE internet circuit configurations.- Level 3 troubleshooting of individual customers having: 1. Premium (IPoE). 2. L2VPN circuits. 3. L3VPN circuits.- Managing interconnect with other ISPs for L2VPN services and establishing handoffs.- Managing traffic on internet uplinks.- Traffic prioritization for corporate customers.- Troubleshooting of cooperate customer's issues.- Handling SLA customer queries and resolving their issues while maintaining the department's KPI.- Troubleshooting of all IP/MPLS services as offered by NAYAtel.- Handled the IP whitelisting service for all the Business, Enterprise Hubs and Government organizations.- Liaison with the other operational departments to complete the assigned/tasks and projects on deadline.

Islāmābād, Pakistan

- Troubleshooting of cooperate customer's issues.- Technical support of FTTH - Providing technical support to users on their LAN/WLAN problems.

Islamabad, Pakistan

- Planning, Commissioning and Designing.- Inspection, Replacement and Restoration.- AutoCAD and Visio Layouts.- Layer 1 and 2 Connectivity.- Network infra(Switches, Servers, firewalls, Load balancers).- Raised flooring, Gensets, power supply till racks, backups like UPS and Rectifiers, FSS.- Designing, Planning & Optimizing of Data Centers according to TIA-942 standards.- Approval of Planned Activity Requests (PAR) with respect to its nature (service effecting or non-service effecting).- Laying, Tagging, Termination and Testing of Fiber Optics.- Maintenance and Installation of racks, Cable Tray, Fiber ducts.- Level 1 support to all DC operational queries and DC emergencies.- Responsible for the OTDR Testing (JDSU Tester) .- Level 3 support to all the remote hand support activities to all the Multinet customers. Cloud NOC Support level 1.

Islamabad, Pakistan

Islamabad, Pakistan

-Managing large amount of inbound calls in a timely manner.-Handle customer inquiries both over the phone and by email.-Research required information using available resources-Manage and resolve customer complaints-Provide customers with product and service information-Enter new customer information into system-Update existing customer information-Identify and escalate priority issues-Use company policies to determine either can be an immediate resolution to a customer issue or if that issue requires managerial input.

Islamabad, Pakistan

Maintenance , Power House , Workshop , PLC

Bachelor’S Degree, Electrical Enginggering, A+

F.Sc.,, A