I am an enthusiastic and knowledgeable young person who is able to provide front line support as part of any IT Service Operation. I am a logical thinker who is handle 1st/2nd line support calls, analyse and investigate problems, implement fixes, escalate support calls to 2nd/3rd Level and work closely with the service desk team. I am flexible, resourceful and willing to take full ownership of user problems until they are fully resolved. I am hungry to learn IT from the ground up, and is currently looking for a suitable position with an forward thinking company.