• Managed e-commerce operations and developed websites using C#, PHP, VB.NET, specializing in Shopify and WordPress WooCommerce.• Implemented front-end and back-end solutions to enhance user experience and drive sales.• Optimized website performance and user interface to increase customer engagement and conversion rates.

• Implemented strategic marketing campaigns to drive traffic and increase sales for Friend N Friends LTD.• Managed multiple ecommerce businesses on Amazon FBA and Shopify, specializing in frontend and full stack WordPress web development.• Developed and optimized websites to enhance user experience and increase conversion rates.

• Negotiated prices with vendors in order to maintain profit margins while staying competitive in the marketplace.• Investigated competitors' pricing structures in order to create a more attractive offering for customers.• Developed pricing strategies to ensure competitive positioning within the marketplace.• Followed up with customer inquiries promptly and maximized internet lead opportunities.• Generated monthly analysis of divisional website traffic, hits and sources and used data to increase sales.• Answered email inquiries about products and merchandise.• Utilized Amazon Seller Central tools such as Advertising Campaign Manager and Inventory Placement Service.• Resolved customer concerns and answered questions quickly to maximize satisfaction.• Developed online sales dashboard and reporting templates.• Completed day-to-day duties accurately and efficiently.

• Developed and implemented strategies to increase customer satisfaction and loyalty.• Created monthly reports for senior management summarizing operational performance metrics.• Coached, mentored and trained team members in order to improve their job performance.• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.• Developed annual goals for each department based on market trends and competitor analysis.• Recruited and trained new employees to meet job requirements.• Organized team activities to build camaraderie and foster pleasant workplace culture.

• Collaborated with remote teams of developers to ensure proper implementation of project requirements.• Created responsive website designs using HTML, CSS, JavaScript, PHP and MySQL.• Configured web servers such as Apache or Nginx for optimal performance of WordPress websites.• Provided WordPress training to clients and employees.• Understood and followed oral and written directions.• Completed day-to-day duties accurately and efficiently.• Achieved cost-savings by developing functional solutions to problems.• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Conducted market research and reported on competitors.• Developed and implemented internal and external cross-functional training programs for organization.• Utilized web analytics tools to track and measure performance and made adjustments to improve retention and conversion.• Collaborated with marketing teams to develop targeted promotions and campaigns.• Utilized Google Analytics to provide insights and deliver digital programs that maximized return on investment.• Implemented SEO best practices on the e-commerce site for better search engine rankings.• Developed and implemented e-commerce strategies to increase online sales.• Supported sales team members to drive growth and development.

• Maintained technical documentation including version control logs, system diagrams.• Troubleshot, tested and remedied issues before software deployment.• Developed and maintained user-facing webpages using HTML, CSS, JavaScript and jQuery.• Performed usability testing on new features prior to release.• Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.• Created custom responsive designs that optimized the website layout for various devices.• Provided standardized technical solutions for bug issues.

• Kept detailed documentation on test plans, procedures and end results.• Defined and conducted design processes at all stages, including research, conceptualisation, testing and implementation.• Debugged issues related to HTML, CSS and JS code in various browsers.• Performed unit testing of front end components written in HTML, CSS and JS languages against different browsers and devices prior to deployment.• Built layouts according to customer parameters using HTML5 and CSS3.• Developed and maintained web applications based on HTML, CSS and JavaScript standards.• Implemented user interface designs for web pages using HTML, CSS, JS.• Developed HTML5 and CSS3 code to create webpages with responsive design.• Identified needs of customers promptly and efficiently.• Collaborated with others to discuss new opportunities.• Worked with cross-functional teams to achieve goals.• Prioritized and organized tasks to efficiently accomplish service goals.

• Assessed resource requirements and allocated personnel accordingly.• Identified potential risks associated with projects and developed mitigation strategies.• Kept project teams on-task with proactive control of budgets, schedules and scopes.• Developed and updated project plans to document objectives, technologies, schedules, and funding.• Managed multiple project teams engaged in E-Commerce development in cross-functional environment to reach project success.• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.• Achieved cost-savings by developing functional solutions to problems.

• Collaborated with remote teams of developers to ensure proper implementation of project requirements.• Created responsive website designs using HTML, CSS, JavaScript, PHP and MySQL.• Configured web servers such as Apache or Nginx for optimal performance of WordPress websites.• Provided WordPress training to clients and employees.• Understood and followed oral and written directions.• Completed day-to-day duties accurately and efficiently.• Achieved cost-savings by developing functional solutions to problems.• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.October 2011 - August 2013

• Monitored changes in Google algorithms and adjusted SEO tactics accordingly.• Provided technical support related to web design and development issues.• Created marketing policies and procedures, evaluating and revising to maximize team efforts.• Navigated large organizations with ease to maximize impact of work.• Led day-to-day management of SEO programs across client portfolio.