Senior Operations Manager
Current Led project teams to develop detailed project plans, including objectives, scope of work, projectelements, scheduling, project deliverables, funding limitations, staff requirements, and allocation ofavailable resources to different phases of projects resulting in $1.5M revenue. Managed frontline operations for MEA, with added external focus on enabling the customer teams to plan,execute and deliver based on global standard work improving our CX score by 30% Defined cross functional processes to improve productivity and collaborative engagement between functionsthrough change management to optimize cost and deliver business outcomes resulting in $250K savings. Managed the KYS and KYC process, including establishing an effective vendor evaluation schedule resulting incompliance improvement and seamless customer signups and procurement based on the end userrequirement. Served as the escalation leader for frontline team and built a resolution platform (war room) to continuouslymitigate the challenges or risks of execution.