Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning effortsWorks to ensure all sales organization objectives are assigned in a timely fashionProactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistenciesImplements enabling technologies, including CRM, to field sales teams. Monitors the assigned sales organization’s compliance with required standards for maintaining CRM dataCoordinates training delivery to sales, sales management, and sales support personnel in the sales organization supported.Build and maintain strategic partnerships with customers and drive customer satisfaction through superior service and execution

Developing and monitoring performance indicatorsAssurance of Customer satisfactionProviding troubleshooting assistance for customer orders, account statuses and relevant problemsReview pending orders and specific customers requests to ensure excellent customer service and customer experienceManage sales tracking tools and report on important informationInteraction with all levels of management within the companyDelivered result oriented responses to management within the time frameLiaise with Sales managers to develop specific sales strategiesStay up-to-date with new product and feature launches and ensure sales team is on board

 Processing new sales leads Managing the correspondence between the sales team and their clients Monitoring customer accounts Handle client issues and enquiries  Providing data and reports to help the sales team Keeping track of sales targets Plan employee activities, proceedings, and meetings Make outbound telephone calls to prospective clients, qualifying the opportunity Perform administrative duties

 Work with Project management team to develop and maintain the communications between PMC/Client and Company Arrange and Printing of Technical Documents and Drawings and send it to client / consultant Coordinate all activities related to Project Documentation Submission, monitoring and filing of technical documents, drawings and commercial correspondence received from Sales. Procurement of Equipment / Materials Costing, Estimation, Tendering Prepare and Submit Quotations and Tenders Undertake other duties and tasks as directed by the Immediate Head

Devising and maintaining office systemsOrdering and maintaining stationery and equipmentSorting and distributing incoming post and organizing and sending outgoing postLiaising with colleagues and external contacts to book travel and accommodationOrganizing and storing paperwork, documents and computer-based informationPhotocopying and printing various documents, sometimes on behalf of other colleagues.Assign responsibilities to the teamGenerate a Daily Working Summary Report for the administration recordGenerate the internal cost for field staffCoordinate with QAP’s for the assigned projects