Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.Responsible for diagnosing & resolving hardware, software & end users problems.Acting as the first point of contact for all IT & technical queries.Developing the infrastructure and systems to meet the company’s needs.Working within a TCP/IP network environment, including DHCP, DNS and Ethernet. Involved in the rollout of software updates and patches.Investigate specialist and complex IT support issues.Communicating with third party technical specialists.Configuring and managing backup & restore procedures.Maintaining a wide range of computer hardware and software programmers.Identifying & reporting on the budgetary implications of IT projects and upgrades.Provide secondary support for LAN administration.Responsible for allocating work to junior staff and induction training for new staff.Deploying new hardware, server backups & evaluating new software & security risks.In-depth knowledge of Microsoft Windows client operating systems, XP, Vista /Windows 7 & Server 2003/2008.Microsoft Office up to Office 2007