Daniel Artunduaga Email & Phone Number

Bogotá, CO

Bogotá, Distrito Capital, Colombia

Bogotá, Distrito Capital, Colombia

Bogotá, Distrito Capital, Colombia

• Provide top-tier customer service by handling a high volume of customer interactions and resolving concerns efficiently.
• Promote Asurion’s product offerings to customers, leading to increased sales and customer loyalty.
• Maintain detailed and accurate records of customer interactions using internal CRM tools.
• Consistently meet or exceed sales targets and performance metrics.
• Participate in continuous training to stay updated on product knowledge and sales techniques.

Bogotá, Distrito Capital, Colombia

• Coordinate and oversee the end-to-end logistics operations to ensure timely and efficient transportation of goods.
• Manage shipment documentation, including pre-alert reports, quoting, booking, and invoicing, ensuring accuracy and compliance with company standards.
• Utilize advanced logistics software and tools to track shipments, optimize routes, and improve delivery times.
• Collaborate with internal teams and external vendors to streamline logistics processes and resolve any transportation issues promptly.
• Conduct market research and analysis to identify cost-effective shipping methods and negotiate favorable rates with carriers.
• Maintain up-to-date knowledge of industry trends and regulations to ensure compliance and adapt to changes effectively.

Chicago, Illinois, Estados Unidos

• Monitoring Deliveries: Track and oversee shipments to ensure timely and accurate delivery, maintaining high levels of customer satisfaction.
• Coordination and Communication: Collaborate with internal teams and external partners, including freight forwarders and carriers, to resolve logistical issues and streamline operations.
• Documentation Management: Prepare and handle all necessary shipping documents, ensuring compliance with international trade regulations and company policies.
• Problem Resolution: Identify and address any logistical challenges promptly, proposing effective solutions to maintain smooth operations.
• Data Reporting: Maintain detailed logs and reports on shipment status, providing updates to customers and internal stakeholders.

Bogotá, Distrito Capital, Colombia

• Provide exceptional customer service to Amazon customers by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
• Utilize Amazon’s customer service tools to manage and track customer interactions, ensuring timely and accurate responses.
• Maintain comprehensive knowledge of Amazon’s products and services to assist customers effectively and provide accurate information.
• Achieve high customer satisfaction ratings through professional, empathetic, and solution-oriented interactions.
• Collaborate with team members and other departments to resolve complex issues and improve overall service processes.
• Consistently meet or exceed performance metrics and quality standards, contributing to the team’s overall success.