Arthur Burt

Arthur Burt Email and Phone Number

Managing Director and Trust Warden @ Caddy AI
Jacksonville, FL, US
About Arthur Burt

20+ years experience with creating and deployment of successful GRC platforms for large companies to meet audit (PCI, HIPAA, HighTrust, SOC 1/2, GDPR, etc), compliance, and regulatory requirements.Seasoned cybersecurity (C-Level) executive with over two decades of experience leading global security initiatives, risk management, and compliance strategies in highly regulated environments. As a certified Chief Information Security Officer (CCISO) and Partner at AltDigital, I specialize in developing and implementing robust cybersecurity frameworks that protect critical assets and ensure compliance with government regulations. My expertise includes strategic leadership in government contracting, security administration, incident response, and IT governance, all underscored by my active SC clearance.Throughout my career, I have successfully guided organizations through complex cybersecurity challenges, enhancing operational resilience and risk mitigation. At ResultsCX, I served as a key advisor on the Board of Advisors, where I empowered the company to fortify its governance and risk management practices. My strategic approach to cybersecurity integrates cross-functional leadership, aligning IT security with broader business objectives, and fostering collaboration across departments to drive comprehensive security strategies.I excel in building and leading high-performing teams, managing large-scale projects, and engaging with senior executives and stakeholders to align security initiatives with organizational goals. My hands-on experience in securing financial systems, overseeing compliance audits, and managing cybersecurity for large-scale operations makes me a trusted leader in the field of information security.

Arthur Burt's Current Company Details
Caddy AI

Caddy Ai

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Managing Director and Trust Warden
Jacksonville, FL, US
Arthur Burt Work Experience Details
  • Caddy Ai
    Managing Director And Trust Warden
    Caddy Ai
    Jacksonville, Fl, Us
  • Altdigital
    Managing Partner - Coo
    Altdigital Oct 2023 - Present
    Jacksonville, Fl, Us
  • Resultscx
    Member Of The Board Of Advisors
    Resultscx Oct 2023 - Present
    Fort Lauderdale, Fl, Us
  • Resultscx
    Ciso, Svp Chief Of Staff
    Resultscx Jan 2021 - Oct 2023
    Fort Lauderdale, Fl, Us
    Have overall responsibility for cybersecurity, appliance security, auditing, risk, and compliance for ResultsCX. Our team consist of Compliance and Risk department and the ResultsCX Security department (to include our company CISO). Provide direction and policies around compliance and new product deployments. Work directly with outside and client legal and security leadership teams. In addition, I directly support the CIO of ResultsCX as the IT Chief of Staff, assisting him in identifying priorities, strategically align his/her time with those, and revisit them regularly to assess progress. My role includes being a key thought partner, brainstorming & identifying solutions to challenges. I manage a variety of long-term, cross-organizational projects and ensure all IT departments have monetary/support resources as needed. My role includes direct communication and partnership with senior external and internal executives to bridge the gap between IT and other departments.
  • Resultscx
    Vice President, Global Security, Risk & Compliance, Governance
    Resultscx Mar 2020 - Jan 2021
    Fort Lauderdale, Fl, Us
  • Partect Cyber Solutions, Llc
    Chief Operating Officer - Governance, Compliance & Risk Executive Consulting
    Partect Cyber Solutions, Llc Oct 2023 - Mar 2024
  • Startek/Aegis
    Global Vice President Of It Customer Solutions & Transformation
    Startek/Aegis Nov 2018 - Mar 2020
  • Startek
    Vice President Of Global It Operations
    Startek Sep 2016 - Mar 2020
    Denver, Co, Us
    VP for IT Operations at StarTek reporting to the CTO. Currently responsible for leading the Sales Engineering, Global Command Center (NOC, GSD), Technical Account Management (TAM), and IT Project Management (PM) teams. In addition, I support IT finance with client and vendor contracts and billing.
  • Teletech
    Executive Director, It Client Services And Global Sales Engineering
    Teletech Jun 2013 - Sep 2016
    Greenwood Village, Colorado, Us
    Lead Global Sales Engineering And Technical Account Management Team focusing on assessment, design, deployment , costing, and sales of Global Interaction Services for both shared and dedicated client solutions on Cisco and Avaya ACD infrastructures. Solutions consist of all adjunct tools and analytics to support customer interaction processes across multiple customer interaction platforms and multimedia solutions.
  • Teletech
    Head Of Global It Governance And Finance
    Teletech Nov 1999 - Sep 2016
    Greenwood Village, Colorado, Us
    Current duties include create and running Global IT Governance/Finance/Demand Management for TeleTech and it's holding companies.
  • Teletech
    Head Of It Customer Satisfaction & Global It Strategy
    Teletech Nov 1994 - Sep 2016
    Greenwood Village, Colorado, Us
    Working in the Chief of Staff role for Global IT Strategy & IT Client Satisfaction to assist in managing Global IT department programs by supplying improved processes and general management across IT; providing identification, evaluation, and prioritization of IT Programs to drive business value; establishing repeatable IT strategic planning processes linked to Business Strategy and Enterprise Architecture; establishing a budgeting process that is transparent and flexible to business leaders by bench-marking cost, performance, and priorities, and providing insight into sourcing and vendor management to drive efficiency and augment internal capabilities of the IT department.
  • Teletech
    Executive Director, Global Pre-Sales Engineering
    Teletech Feb 2006 - Jun 2013
    Greenwood Village, Colorado, Us
    Lead Global Sales Engineering Group focusing on assessment, design, deployment , costing, and sales of Global Interaction Services for both shared and dedicated client solutions on Cisco and Avaya ACD infrastructures. Solutions consist of all adjunct tools and analytics to support customer interaction processes across multiple customer interaction platforms and multi-media solutions.
  • Teletech
    Sr. Director Pre-Sales Engineering
    Teletech Jan 2001 - Feb 2006
    Greenwood Village, Colorado, Us
    Lead Global Sales Engineering Group focusing on assessment, design, deployment , costing, and sales of Global Interaction Services for both shared and dedicated client solutions on Cisco and Avaya ACD infrastructures. Solutions consist of all adjunct tools and analytics to support customer interaction processes across multiple customer interaction platforms and multi-media solutions.
  • Teletech
    Director
    Teletech Nov 1994 - 2001
    Greenwood Village, Colorado, Us

Arthur Burt Skills

Workforce Management Call Center Bpo Outsourcing Vendor Management Avaya Voip Sales Support Contract Negotiations Telecommunications Customer Experience Operations Management Ivr Team Management Service Delivery Process Improvement Customer Satisfaction Account Management Professional Services Cross Functional Team Leadership Customer Relations Pre Sales Telephony Process Engineering Product Management Saas It Sales Cloud Computing Hybrid Cloud Managed Hosting Shared Hosting Leadership Development Cisco Technologies Ucce Contact Centers Call Centers Program Management Business Process Improvement Sla Sales Operations Contract Negotiation Customer Retention Sales Customer Service Crm Solution Selling It Management Security Management Leadership

Arthur Burt Education Details

  • Florida State College At Jacksonville
    Florida State College At Jacksonville
    Science

Frequently Asked Questions about Arthur Burt

What company does Arthur Burt work for?

Arthur Burt works for Caddy Ai

What is Arthur Burt's role at the current company?

Arthur Burt's current role is Managing Director and Trust Warden.

What is Arthur Burt's email address?

Arthur Burt's email address is ar****@****-cx.com

What is Arthur Burt's direct phone number?

Arthur Burt's direct phone number is +172089*****

What schools did Arthur Burt attend?

Arthur Burt attended Florida State College At Jacksonville.

What are some of Arthur Burt's interests?

Arthur Burt has interest in Science And Technology, Environment, Children, Education.

What skills is Arthur Burt known for?

Arthur Burt has skills like Workforce Management, Call Center, Bpo, Outsourcing, Vendor Management, Avaya, Voip, Sales Support, Contract Negotiations, Telecommunications, Customer Experience, Operations Management.

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