Design and implement documentation for Wärtsilä’s GEMS power plant controller software. GEMS controls power plants and all components, including solar farms, wind farms, and battery energy storage systems. The documentation I work on is the first generation to be developed by professional writers rather than the engineering team, so I led the migration and development both of the product and of the new development process.Built strong relationships with subject matter experts and product stakeholders to improve both the documentation development and the review processes. Represent technical publications in cross-functional groups.And:* Created the software development team’s first documentation product development process.* Use Jira and Confluence to track documentation development, bugs, and reviews.* Navigated content migration through two platform shifts.* Related to the content migration to different platforms, implemented documentation format redesign to improve usability.* Implemented an efficient server-based review process to improve review accuracy and quality.

Deliver a broad range of unified communications services including * Writing and editing * Photography * Web design and information building * Online community building* Technical documentation* Public relations and marketing communications* Creative projects* ProductsPartial Client List* Massachusetts Alzheimer's Association* Crossbeam Systems* Meetinghouse Data Communications (Purchased by Cisco Systems)* Tom Childs Bagpiper* Earthscape Inc.

Design and implement documentation for new products and update existing documentation for grid-class battery energy storage systems supporting solar farms, wind farms, legacy power stations, and enterprise/campus microgrid and UPS systems. Documentation set includes hardware installation and operations guides, software manuals and online help, and safety documentation to meet regulatory requirements.Forged strong relationships with subject matter experts, regulatory staff, and product stakeholders in multiple departments to improve the documentation development and the review processes.* Led the local documentation department and supervised remote writing teams.* Represent technical publications in cross-functional groups. Hands-on member of the installation team, in addition to documenting the process for publication.* Support several engineering groups that use both Agile and waterfall development methods.* Created the company’s first formal documentation product development process.* Proficient with Agile, the company’s PLM and documentation control system.* Implemented documentation format redesign to improve usability and support multiple output formats (HTML, PDF, PDF-to-print, online help). This included a standard way to share content across the documentation set to ensure a single consistent message reached our customers.* Use Six Sigma-style continuous improvement loops to drive documentation development.* Implemented an efficient server-based review process to improve review accuracy and quality.* Daily use of Adobe Technical Communications Suite tools (FrameMaker, Adobe Acrobat), Photoshop, and add-ins to produce PDF and HTML documentation.* Provide professional level photography and videography to enhance all manuals.* Manage translation and localization.* Led rebranding and redesign project to improve the company’s hardware labels to ensure regulatory compliance and LG corporate branding guidelines.

First technical communications professional at this high energy startup providing a unique remote server installation and operation solution. Developing documentation set of User and API guides. Initial documentation / template design and development. Create new content from specifications, programmer's functional documentation, interviews, and hands-on operation. Revised and expanded documentation as new features were incorporated into periodic point releases.

Developed, implemented, and documented an improved upgrade procedure that reduced time from three days to 4-5 hours. Produced revised upgrade documentation for new releases on average of every two months.Planned, wrote, and delivered company’s first hardware/software installation guides for storage appliances, fibre channel switches, and storage arrays. Writing reference architecture document.Created the documentation department’s first public web site. As part of this, I developed a highly automated multi-platform publishing solution from FrameMaker to HTML5, PDF, SalesForce using both Adobe RoboHelp and Webworks.Applied simplified English rules to increase content understanding among ESL employees.Developed system of variables and templates to support product OEM efforts and product rebranding.

Created and ran a hyperlocal news site that attracted an average of more than 1000 unique visits per day and a reach of more than 60% of 10,000 town residents. Customized WordPress site was integrated with an interactive email list (1700+ people), and social media (Facebook, Instagram, and Twitter) integration. Live coverage of meetings and special events using Storify and CoverItLive.

Worked with Agile software development and database teams on a massive health insurance porting project for Harvard-Pilgrim Health Care. Support two separate teams, one working onaccumulator development management and the other developing pricing and adjudication processes.Created Word and FrameMaker documents to record business rules, project design, technical specifications (as-planned documentation) and detailed implementation specifications (as-built documentation). These chapters were the base for processes, configuration, and trouble-shooting documentation. Harvard-Pilgrim trained in health-related privacy procedures and HIPAA compliance

A multi-faceted role with three components:• Senior Writer role includes planning, developing, and producing topic-based documentation for newproducts, such as HTML5 mobile storage administration tools, and updating legacy documentationsets for new network equipment and software releases. Participate in cross-functional product teamsas the documentation representative. Monitor customer support forums, Facebook, and Twitter.• Toolsmith responsibilities include first line support for computer and network problems, authoringand production tool troubleshooting (Flare, FrameMaker, Adobe Acrobat, HTML help), and testingnew tools and procedures. Liaison with L10n translation team. Work with and train staff on Flare,SVN, and other tools. Sharepoint admin; intranet web admin. Collaborate with writing teams todevelop internal procedures and Best Practices for the department.• Build Captain duties include developing department processes and procedures for production fromFlare, FrameMaker, and CMS environments to print and 508-compliant PDF and HTML help.

Contract position developing an internal competitive intelligence web site to assist sales staff by providing competitive product information. Included multiple taxonomy web site design, set up using multiple taxonomies in a MySQL database feeding a customized WordPress front end.

Developing AIX server cluster installation procedures and documentation for high-end business rule applications.

Documenting carrier-class RADIUS servers running on MySQL cluster.