Experienced Customer Experience Lead with a proven track record of success in workplace operations, hospitality, and team leadership. I have brought a wealth of experience across diverse industries, starting in the Airline sector, followed by roles in Community Services, Commercial Real Estate, and the flex co-working space as a skilled property manager and events coordinator. Most recently, I have thrived as a Customer Services Officer in the Financial Services industry, specializing in life insurance.My strengths include fostering a customer-focused service culture, enhancing team communication and engagement, and driving team development. I am tech-savvy, with expertise in management, problem-solving, and goal-setting. Additionally, I have experience creating engaging content for social media platforms, including podcasts, to support organisational goals and connect with audiences.