Art Hess Email and Phone Number

I am transitioning to the PHS team at Cencora where I will be overseeing the Sr. Client Relationship team and managing client relationships activities, while developing, maintaining and growing our consultative partnerships with current and new Cencora clients.

Manager of pharmacy facilities; totaling 20 pharmacies.Built a strong management team in the area of Pharmacy Managers and TechniciansBuilt strong relationships between pharmacy, market level and store level management teams.Responsible for market level Pharmacy areas:Compliance, Standard Operating Procedures, Policies/Procedures, Pharmacy Scheduling, Customer Experience, internal and external company relationships, P&L Responsibility, Clinical.

Prescription Filling, 3rd Party Billing, Drug Utilization Reviews, Drug Recommendations Counseling Patients, MTMs Immunizations Build Professional Relationships, Build relationships between pharmacy and store level management Manage Schedules, develop technicians, Compliance, Provide Patient Care

Managed multi-unit facilities; totaling 187 business units, consisting of pharmacies and vision centers. Total P&L responsibility for Health & Wellness business unit; sales totaling $1.1 billion and profit of $209 millionImproved poor performing Regional Area by assessing talent, teaching and developing Market Directors to focus on basics that would result in top line improvement, challenging Pharmacy Managers to implement change management at store level for better morale and ultimately better Patient Experience.Manage 15 direct reports; Market Health & Wellness Directors and a Pharmacist Scheduling Coordinator.Develops high level, diverse teams with cross functional backgrounds. Teach, train Market Director and store level associates to analyze, diagnose and remedy the efficiency of every pharmacy utilizing reporting tools at their disposal. Builds relationships between Health & Wellness, regional, market and store level management teams to exceed company goals of sales, profit and patient care. These relationships helped educate store management to the importance of Health Care to the store top line Sales and Profit. Accomplished better cross merchandising in stores resulting in a Sales Index to Plan of 103.5% and OTC department contributing 28% of total regions profit.Manages regional Health & Wellness areas; Compliance, Standard Operating Procedures, Policies/Procedures, Pharmacy scheduling, Human Resources, Customer Experience, Merchandising, internal and external relationships with buyers and vendors to improve in stock and pilot new merchandise in region. Setting expectations and managing the basics in these categories resulting in a Total Quality improvement of 16% fewer prescription errors in one year for regional area,

Manager of multi-unit facilities; totaling 20 business units, consisting of pharmacies and vision centersTotal P&L responsibility for Health & Wellness business unit; exceeding sales and profit goalsManaged over 30 direct reports and senior leader over 100 total associatesBuilt a strong management team in the area of Health and WellnessBuilt strong relationships between Health & Wellness, market level and store level management teams.Responsible for market level Health & Wellness areas:Compliance, Standard Operating Procedures, Policies/Procedures, Pharmacy scheduling, Human Resources, Customer Experience, Merchandising, internal and external company relationships

Built diverse team of Pharmacists, Technicians and Department Manager to achieve our goal of excellent patient care.Responsible for P&L aspects of total pharmacy including; sales, wages, expenses and profit.Built relationships between Health & Wellness and store level management teamsProvided high level training, development and promotion of associates under my supervision.Oversee pharmacy compliance, SOP, drug inventory, drug ordering, human resources, scheduling for both pharmacists and technicians.Filling of prescriptions, 3rd party billing, Drug Utilization Reviews, drug recommendations, patient counseling, building health care professional relationships

Manager of high volume pharmacy in metro area.Managed schedules, expense control, staff training, Physician/Pharmacist relationships, compliance, patient care, Trained and developed a skilled team of pharmacists and technicians.Prescription filling, 3rd party billing, Drug Utilization Reviews, drug recommendations, patient counseling, patient care.