Art Kuznetsov Email & Phone Number

Washington Dc-Baltimore Area

Tysons Corner, Virginia, United States

Manage 44 center technicians and service advisors at the largest service center on the East Coast.Introduced servant leadership mindset that strengthened team confidence, energy, morale, and productivity.Restructured and revitalized poorly performing center to exceed targeted objectives.Employed organizational psychology and analytics to develop tools and models that increase flow and efficiency.Led management initiative that improved accountability, compliance, quality, and layers of value-driven change.Researched industry best practices and business intelligence to redefine priorities and improve service chain.Interviewed, onboarded, and trained new service leaders that generated immediate delivery of quarterly goals.Partnered with Regional Manager to build and lead “Tiger Team” that strengthened service centers operations. Assisted in opening preparations for Tyson’s and Richmond centers, ensuring flawless operation from day one.Evaluated, selected, and influenced software application features to streamline diagnostics, repairs, and records.Partnered with Tesla Corporate Advance Serviceability Department to write official repair manual for Model X.Improved customer experience, engagement, and education, leading to top satisfaction rating in North America.Collaborated with Corporate HR Business Partners to develop onboarding, leveling-up, and Workday modules.Served for three-months at Freemont factory in end-of-line role to achieve double car production in 2016 year.Twice selected as Tesla leader mentorship keynote speaker, and repeatedly chosen to train teams nation-wide.Promoted three times in first two years, and received Most Improved Service Center Award.

Westminster, Maryland, United States

Directed production team operations from staff recruitment and training to production line development.Designed safety, quality assurance, budget, and current market trends strategies, and advised leadership team. Established brand identity, visibility, and cost reduction plans, maintaining QA standards and effective workflow.Established accounts and partnerships with industry-leading suppliers to support growing market demand.Delivered competitive edge through overseas manufacturing company plug-and-play transmission vendor.Boosted sales revenue and profitability 80%, and guided IAG to become leading racecar engine builder.

Fallston, Md

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