Developed global model for site reliability practice.Practice focus on automation, churn reduction, uptime and security.Lead key services' public cloud migrations.Follow the sun support model leveraging economies of scale across 5 continents and 15 countries.Multi cloud / hybrid cloud utilizing AWS, GCP and Azure supporting high-volume, high availability real-time and batch enterprise class SaaS solutions.

Created strategy, developed, implemented and lead global, follow the sun, support model.Streamlined CI:CD model for on prem enterprise class SaaS environment in over a dozen countries over 5 continents.Involved in audits for SOX, GDPR, PCI, etc.

Develop and implement the full end to end strategy for integrated global monitoring and automation, including staffing and scaling models, comprehensive business service views and automated alerting. Drive and lead an emerging enterprise tools practice including business cases, funding, governance, tool rationalization, implementation, maintenance and support aligned with enterprise architecture, information security and global sourcing partners.Implemented and grew advanced log management including machine learning via Splunk and Elk stacks.Service Management Cloud Transformation. From business case through execution, adoption and measured business value lead transformation from on-premises UniCenter to cloud based Service Now. Including: service catalog, business service structure, situational business service routing rules Amazon-like help desk interface with no programming staff to maintain itMonitoring: Establish global enterprise strategy for full visibility of business services using integrated tools and a scalable staff model with matrixed global relationships. Spoke at 2017 Zenoss GalaxZ conference regarding full business model monitoring. Rationalize Monitoring tools globally. Currently operational in over a dozen countries.Automation: Developed global strategy and created orchestration organization for cross silo / cross data center operational value drive automation. Create Global Automation Center of Excellence (COE). Establish vision for full automation of production changes. Delivering measurable value in operations focused automation.

Visionary for strategy using grid computing, multi-datacenter, redundant systems for one of the first enterprise class SaaS environments at TransUnion. Directed business case formation, funding, vendor management, scheduling, execution and support. Oversaw acquisition, retention and engagement of talent. Led engineering and support activities on real-time transaction processing on multi-tier technology including automation, operating systems, hardware, monitoring. Integrated engineering teams with development to optimize service transition. Combined windows, Linux and storage teams to single team, reducing on-call load and restoring work-life balance.Implemented multi-data center fail-over with full bi-directional data replication and dashboard for operations center visibility.Designed and implemented Decision Services operations center visibility strategy including defining service transition alerting requirements.

Led multiple teams in the daily delivery of project and support for real-time transaction processing systems. Oversaw server OS, web hosting, hardware, storage, automation, information security and deployment teams.Developed and implemented risk-based technology patching model.Implemented enhancements to release management that cut implementation time 10x and increased uptime and platform supportability.

Supported internal systems and revenue generating Linux and Unix systems with multiple applications across data centers. Automated Y2K Java remediation and reporting. Used nested scripts and various distribution methods from simple SSH to expect script to scrape curses screens to distribute and execute remediation and reporting scripts on all devices. Produced a simple web page for full updates to project management.Established Oracle Real Application Cluster (RAC) standards for Linux deployments

Designed, deployed, maintained and supported Linux and Spark servers which all revenue generation was conducted through these systems. Understood the deep working of the application and performed in a DEVOPS (before the term existed) culture. Designed and implemented Kickstart / Jumpstart and automation framework.Implemented Oracle RAC on SPARC; later implemented same on RedHat Linux cluster.Designed and implemented proprietary clustering capabilities as part of larger team compromising other Linux engineers, developers, network and database engineers.

Managed multi-state engineering firm’s IT using high-end computers for computer aided drafting and design (CADD) and the ability to output the engineers’ designs on large format plotters. Transformed large format printing cost center to revenue generation. Developed business case and implemented rental equipment for high volume matched with marketing to architects and other engineering firms.Designed and implemented disc-based centralized backup reducing tape costs, security concerns and off-site storage costs.Designed and implemented auto fail-over clustering of Linux servers supporting windows clients, which dramatically increased uptime and allowed for simplified multi-site replication.