 Mentor and coach IT staff, developing skills in networking and customer service for team growth.  Oversee resolution of escalated support incidents, ensuring swift problem-solving and maintaining high standards of IT service delivery and high customer satisfaction across the organization. Analyze IT staffing needs and implementing changes for improved operational efficiency and cost reduction through innovative technological solutions. Research and apply new technologies, boosting infrastructure performance significantly. Drive IT strategy by researching emerging technologies, developing forward-thing procedures, and aligning infrastructure with long-term organizational goals. Spearhead IT strategy, aligning cutting-edge technologies with organizational goals to drive innovations and enhance operational efficiency. Develop IT procedures/policies to increase efficiency and productivity.

 Restructured the IT Department, enhancing satisfaction to 92% with strategic improvements. Hired, trained, mentored, led, and directed a brand-new IT team. Managed MSP providing services for the East Coast offices. Managed IT budgets and reduced operational costs by over $100K annually through efficient resource allocation and eliminating redundant and ineffective solutions. Led IT infrastructure setup for new offices, supporting 44 locations and 7,000 employees in the US. Collaborated with senior leadership to assess and integrate modern technologies for organizational needs. Developed and analyzed employee IT surveys, implemented improvements based on insights, resulting in elevated satisfaction rating to 92% for IT service delivery. Developed company’s first cybersecurity plan using NIST standards, managed incidents, and monitored security across a complex, multi-office environment. Liaised with Board, Finance, Legal, Payroll, and HR to assess technology needs, discuss IT matters, and align infrastructure with business objectives. Adaptable, quickly learned QuickBooks Enterprise, Timerack, and TempWorks to upgrade QuickBooks Enterprise and assist staff. Oversaw cloud environment including AWS, Azure AD, and Microsoft 365 cloud service infrastructure.

 Successfully presented IT vision, strategy, and budgets (OPEX & CAPEX) to elected Board, securing approval for 98% of proposed IT projects, driving technological advancement, enhancing resilience, and efficiency. Pioneered multi-year tech roadmaps, aligning IT initiatives with district goals to enhance efficiency, driving cost reductions and security across critical systems. Directed IT, Cybersecurity, GIS, SCADA teams, fostering collaboration and technical excellence. Led multi-year technology roadmaps and IT projects, aligning with District goals to enhance efficiency and security across IT, Cybersecurity, GIS, and SCADA systems. Spearheaded implementation of cutting-edge solutions including GIS, ERP, CMMS, co-location at Switch Las Vegas, and records management solution, boosting operational resilience and improving efficiency. Evaluated and implemented advanced infrastructure upgrades, including 40GB network backbone, fiber implementation project, cybersecurity hardware initiatives, Cisco VoIP, SCADA Solution upgrade, and an industrial Wi-Fi network for SCADA redundant communications. Negotiated or renegotiated IT contracts and PSAs often resulting in significant cost savings for the district. Developed IT policies and procedures, improving cybersecurity and operational continuity. Designed new procedures for resolving IT service tickets decreasing the time to complete new trouble tickets from 10% to 20%. Assisted the Finance Department in ensuring we passed and were always compliant with PCI DSS regulations.