Arta Dorafsha Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

San Diego, California, United States

• Led a team of 5 CSMs to a record-breaking 99% retention rate• Directly supervised management of a book of business worth $12 million in annual revenue• Successfully achieved 100% quota attainment year-to-date across all team members• Provided guidance, mentorship, & leadership to CSM team through weekly training sessions• Utilized technical expertise & sales acumen to bridge the knowledge gap for clients & internal teams

San Diego, California, United States

• Managed a book of 54 clients with a total responsibility of $3.3 million in annual revenue• Closed over 30 deals including technical projects & account upsells for $250,000+ in revenue• Sole trusted advisor responsible for VIP clients with a company size of 200-1000 employees• Cultivated long-term partnerships with C-level executives through daily high-level strategy meetings• Sold security projects such as GDPR/CIS compliance, pen testing, & risk or vulnerability assessments• Sold security solutions like SentinelOne, Bitdefender, Onelogin, Zix, Ironscales, Datto, & Rocketcyber

San Diego, California, United States

• Lead engineer on 10+ projects such as data migration, SSO rollout, AV deployment, & CIS compliance • Handled MDM, patching, scripting, & security controls for 10,000+ Mac, Windows, & Linux endpoints • Managed 8,000+ macOS & iOS devices using Addigy, Jamf Pro, Kandji, Jumpcloud, ABE, & Intune• Implemented over 100 macOS controls in custom MDM policies certified for CIS & SOC 2 compliance• Primary engineer trusted with managing at-risk clients through developing service improvement plans

San Diego, California, United States

• Solved 45 Zendesk tickets in one day to set the all-time company record• Led all tiers of the engineering & support team in daily tickets solved for entirety of tenure• Responsible for the initial touch on every client ticket for a total of up to 200 tickets daily• Configured 50+ shell scripts for automation used by other engineers daily in Addigy MDM• Shadowed & assisted Director of IT for 2 hours daily on high level projects & escalations

Walnut Creek, Ca & San Diego, Ca

• Provided phone, email, & in-person support for users ranging from engineers to C-Suite executives• Acted as the sole first tier of support responsible for all initial investigation on inbound tickets• Built out Windows images with compliance controls & deployed them with SCCM to 250+ endpoints• Solved up to 10 tickets daily through SCSM for various hardware, OS, server, & cloud issues• Emerged as the go-to technician for senior engineers & executives due to consistent service excellence

Master Of Business Administration - Mba, Business Analytics

Bachelor Of Science, Business Administration (Information Systems)

Activities and Societies: Association of Information Technology Professionals, Aztec Trading & Investing Group, Phi Kappa Psi Fraternity