Arta Dorafsha work email
- Valid
- Valid
- Valid
Arta Dorafsha personal email
Throughout my entire life, I have always been a technology enthusiast at heart; however, my personality has never quite coincided. As a highly social individual who is heavily communication and collaboration-oriented, strong interpersonal skills and problem-solving abilities in team settings drive me to succeed in work environments. These qualities paired with a comprehensive technical background gained through my B.S. and years of working in Information Technology work together to enhance my combined skill set of strategic and technical knowledge.
Akiya
View- Website:
- interlacedit.com
- Employees:
- 18
-
Founder And Technical ConsultantAkiyaSan Diego, Ca, Us
-
Division DirectorInterlaced.Io Jan 2024 - PresentSan Diego, California, United States -
Associate Director Of Customer SuccessInterlaced.Io Feb 2023 - Jan 2024San Diego, California, United States• Led a team of 5 CSMs to a record-breaking 99% retention rate• Directly supervised management of a book of business worth $12 million in annual revenue• Successfully achieved 100% quota attainment year-to-date across all team members• Provided guidance, mentorship, & leadership to CSM team through weekly training sessions• Utilized technical expertise & sales acumen to bridge the knowledge gap for clients & internal teams
-
Customer Success ManagerInterlaced.Io Mar 2022 - Feb 2023San Diego, California, United States• Managed a book of 54 clients with a total responsibility of $3.3 million in annual revenue• Closed over 30 deals including technical projects & account upsells for $250,000+ in revenue• Sole trusted advisor responsible for VIP clients with a company size of 200-1000 employees• Cultivated long-term partnerships with C-level executives through daily high-level strategy meetings• Sold security projects such as GDPR/CIS compliance, pen testing, & risk or vulnerability assessments• Sold security solutions like SentinelOne, Bitdefender, Onelogin, Zix, Ironscales, Datto, & Rocketcyber
-
Systems Engineer IiInterlaced.Io Nov 2021 - Mar 2022San Diego, California, United States• Lead engineer on 10+ projects such as data migration, SSO rollout, AV deployment, & CIS compliance • Handled MDM, patching, scripting, & security controls for 10,000+ Mac, Windows, & Linux endpoints • Managed 8,000+ macOS & iOS devices using Addigy, Jamf Pro, Kandji, Jumpcloud, ABE, & Intune• Implemented over 100 macOS controls in custom MDM policies certified for CIS & SOC 2 compliance• Primary engineer trusted with managing at-risk clients through developing service improvement plans
-
Systems Engineer IInterlaced.Io Aug 2021 - Nov 2021San Diego, California, United States• Solved 45 Zendesk tickets in one day to set the all-time company record• Led all tiers of the engineering & support team in daily tickets solved for entirety of tenure• Responsible for the initial touch on every client ticket for a total of up to 200 tickets daily• Configured 50+ shell scripts for automation used by other engineers daily in Addigy MDM• Shadowed & assisted Director of IT for 2 hours daily on high level projects & escalations
-
It Support TechnicianCarollo Engineers May 2018 - Aug 2021Walnut Creek, Ca & San Diego, Ca• Provided phone, email, & in-person support for users ranging from engineers to C-Suite executives• Acted as the sole first tier of support responsible for all initial investigation on inbound tickets• Built out Windows images with compliance controls & deployed them with SCCM to 250+ endpoints• Solved up to 10 tickets daily through SCSM for various hardware, OS, server, & cloud issues• Emerged as the go-to technician for senior engineers & executives due to consistent service excellence
Arta Dorafsha Skills
Arta Dorafsha Education Details
-
Business Analytics -
Business Administration (Information Systems)
Frequently Asked Questions about Arta Dorafsha
What company does Arta Dorafsha work for?
Arta Dorafsha works for Akiya
What is Arta Dorafsha's role at the current company?
Arta Dorafsha's current role is Founder and Technical Consultant.
What is Arta Dorafsha's email address?
Arta Dorafsha's email address is ad****@****aced.io
What schools did Arta Dorafsha attend?
Arta Dorafsha attended University Of San Diego - Knauss School Of Business, San Diego State University.
What skills is Arta Dorafsha known for?
Arta Dorafsha has skills like Computer Maintenance, Leadership, Python, Data Analysis, Information Systems, Information Technology, Troubleshooting, Sql, Problem Solving, Communication, Computer Hardware, Technical Support.
Who are Arta Dorafsha's colleagues?
Arta Dorafsha's colleagues are Mateen Rahimi, Mike Fredrich, Aaron Neal, Mikaela Donelan, Brandon White, Gustavo Henrique, Lauren B..
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial