Head Of Department - Business Support Systems & Information Technology (Bss/It)
CurrentManage Business Support Systems & IT in Telecom of Kosovo including : Chief Engineers of Core sectors consisting of Engineers and Services of CRM Platforms, Billing Platforms, IT Infrastructure Platform and BRM within Telecom Company.Management of all issues related to planning, development, operation and maintenance of technology infrastructure & informative applications and application equipment for business support;Identification of long-term needs for information and technological systems, planning their development according to technological developments and business needs.Implementation of methods and procedures for the optimization of internal work processessector with the aim of reducing operating expenses, increasing efficiency operations and raising the quality of services;System performance evaluation through key indicators;Support and advice for the Department and other internal actors in the issues regulatory and industry.Supervises communications and support with all Departments, Units, Sectors and the respective teams within Telecom of Kosovo.Identification of long-term needs for information and technological systems, planning their development according to technological developments and business needs.