• Perform field training and regular in-field check-ins with all staff to foster their development and boost performance.• Recruitment – Anticipate and meet staffing requirements of the campaign to meet client deliverable. Conduct interviews and hire successful canvassers, complete all relevant paperwork for new hires.• Staff Management – Manage staff, field managers, and canvassers. Create and follow training plans. Hold staff accountable for working scheduled shifts, timeliness, meeting quota, professionalism, etc. Hold regular director and field manager meetings. Debrief and meet individually with staff on a regular basis. Ensure all staff follow all laws and company policies.• Office Culture – Create a professional, positive and goal oriented culture. Set and hold staff accountable to clear expectations. Develop a strong leadership team.• Client Relations – Provide clear, concise, and professional context on day-to-day operations. Assist in maintaining a strong and open partnership with the PBS and NPR station. • Administration – Collect and analyze data from daily and weekly operations. Ensure maintenance, management and security of donor and organizational data. Administer roll-out of technological updates. Implement quality control and best practices in data collection, information gathering etc. Deposit fully accounted-for donations with the client each night. Execute loss prevention measures including confirmation calls and nightly donation evaluations

• Recruit high level staff• Training development• Staff management • Legal and Financial Compliance

Supervise the Department Managers and their teams in providing best-in-class serviceCoach and develop their direct reports and the teamDrive Associate engagementUphold operating standards and drive Guest and team safety and satisfactionHold leaders accountable for managing venue operationsHold departments accountable for budgets and spendingForecast and control sales and expensesDelegate and follow-up on the completion of tasks

• Prepare, facilitate, monitor, evaluate and document training activities in the company.• Develop training aids such as manuals and handbooks• Inform employees about training options• Supports the development of 12 Step recovery skills in collaboration with the team and the individual working towards recovery. Providing unconditional and nonjudgmental listening while supporting the utilization of skills needed for the member to begin creating a higher quality of life. • Provides opportunities for individuals to direct their own recovery plan and supports, build self-worth, wellness, empowerment and self-advocacy.

 Responsible for inbound employee assistance calls from Fortune 500 Companies. Responsible for accurately documenting calls for governance, risk, and compliance.

-Responsible for scheduling appointments for outbound calls on behalf of contracted dealerships for potential customers who are in the market to purchase a vehicle or trade in a current vehicle.-Responsible for scheduling and setting appointments on inbound calls for customers interested in having their vehicles serviced.-Responsible for making sure that the policies and procedures of the company are being implemented properly, and ensure proper quality of calls of agents on behalf of contacted dealerships.