Improving the customer experience reducing delivery, maintenance, communication, sales, and customer support costs is now possible with our new proactive approach to fleet and logistics management sales and support. My experience as a VP of Operations and Sales has convinced me of the value of customer service to keep existing customers and the importance of integrated multimedia campaigns to acquire new ones. The next step in true customer interaction managementwilbe communication, collaboration and support solutions based on Unified Communications. The new will customer experience will be more interactive and intimate.My goal is to assist companies gain competitive advantage, reduce costs and improve employee effectiveness through the use of Unified Communication communication, collaboration sales and support solutions.Specialties: Mobile fleet management,Customer Service,Outbound Sales Campaigns, Intelligent Device management, Remote Monitoring, Technician Support Tools, Contact Centres, Customer Relationship Management(CRM), SIP based Communication and Collaboration, Business development, Business process design.