Arthur Smith Email & Phone Number

• Led a “Best Practices Review” of the Facilities Organization at the University of Calgary, resulting in a sustained 15% reduction in operating costs without compromising service quality or timeliness. • Contracted by Sun Microsystems Canada as a Client Delivery Executive, with key deliverables including: • Developed the General Contracting Value Proposition and Marketing Plan for the Government of Alberta ICT Initiative. • Implemented the Government Relationship (Client) plan, positioning the client as a leading candidate to bid for and potentially win the contract. • Developed and implemented the Partner Value Proposition and Relationship plan. • Developed the business and financial model that raised $60M in project financing and established a “NewCo” in Alberta.

Calgary, Alberta, Ca

• Led the company from a startup with 3 employees and $100K in annual revenue (2006) to an industry leader in Supply Chain Automation, with operations in 30 U.S. states and 8 Canadian provinces, serving 9,000+ customers and employing 90 staff (2014). • Scaled the sales/marketing team from 1 to 30 staff, driving 45% year-over-year revenue growth in 2014, and achieving over $11M in recurring revenue by Q1 Fiscal 2015. • Spearheaded expansion into the U.S. market and developed strategic partnerships, contributing to consistent year-over-year revenue growth of 30%-45% from 2011-2014, with 40% of revenue coming from new initiatives by 2014. • Improved operational performance by splitting the operations team into two focused groups: day-to-day operations and new product development, increasing gross profit margins to 52% by Q1 Fiscal 2015. • Implemented customer satisfaction monitoring and continuous improvement processes, raising customer satisfaction to 97% and retention to over 95% by the end of 2014. • Successfully built a strong investor base, including institutional investors in Canada and the U.S., and grew the company’s market value to over $50M by the end of Fiscal 2014.

Calgary, Alberta, Ca

• Spearheaded the alignment and reduction of $100M in IT spending by implementing an enterprise-wide spending review, evaluation, and authorization process.• Executed 105 projects valued at $52M, with a net present value (NPV) of $98M, to modernize TransCanada’s information system environment and boost operating margins.• Orchestrated the renegotiation and transition of TransCanada’s outsourcing agreement, saving the company $15M by the end of 2004, while securing additional control levers to further reduce costs.• Optimized workforce management by reducing staff by 550 while enhancing employee engagement by 20% through centralized staffing, rationalized contract vendors/contractors, and strengthened career development and staff progression.