Designed and sold gaming accessories for popular tabletop games. Managed business-to-business relationships. Created and maintained a webstore to facilitate product delivery. Worked with customers on orders, shipping, invoicing, and technical service. Served as editor and letterer for an ongoing web comic.

Conducted needs assessment to understand, create, and deliver art and design that exceeded client expectations. Projects included boardgame miniatures, trophies, logo design, t-shirts, advertising, album covers, book layouts, branding, business cards, illustrations, and marketing. Assisted clients in guiding projects from initial concept, to proof, to finished product.

• Efficiently identify and correct issues by annotating 2D imagery• Optimize existing processes in order to meet client's goals• Skillfully analyze and remedy deficiencies by marking 3D generated data• Communicate effectively in a team environment in order to increase productivity• Use comparative analysis to establish conformity throughout projects• Self QA assigned tasks prior to completion

Assisted with the quality assurance of customer orders that were going to print. Did photo retouching via Photoshop including color correction, brightness/contrast, red-eye removal, object removal, and blemish removal. Reviewed orders to ensure proper spelling and grammar. Assisted customers with questions regarding image quality and resolution.

Worked as an inbound technical support representative. Assisted customers with the setup and troubleshooting of cable, internet, and phone services. Serves as a subject matter expert and fill-in Team Lead. Assists with training new hire classes and as an advisor to agents struggling to meet their metrics. Aides IT with workstation set up as needed and as a pilot tester for Windows 10 and Avaya integration. Finished in the top 5% of Video Support on multiple occasions and won 3 Spectrum Quarterly Sapphire Awards for outstanding service and support.

Worked in the executive support office for one of the world’s premier Internet domain name registrars creating detailed reports of top customer impacting issues for the Executive Team. Did root cause analysis on identified issues and helped engineering document and triage systems issues using bug tracking software (JIRA). Tested updates to account management software tracking bugs and generating usability feedback. Aided in the development of new security features: provided feature documentation, verified proper implementation in development environments, and approved integration into customer-facing systems.Worked all domain fraud cases coordinating investigations with the registry operator, other domain registrars, the FBI, and various law enforcement agencies. Created and maintained account and domain transfer logs to detect potential fraudulent transactions. Handled complaints from ICANN and helped maintain company FCC and ICANN compliance. Worked all high level domain fraud issues and worked with such companies as: Amazon, JC Penny, UFC, AOL, LinkedIn, IMAX, Six Flags, and CloudFlare among other Fortune 500 companies.

Worked in the company’s highest tier of support handling high profile escalations from the CEO, the Executive Team, Managers, and Supervisors. Handled customer legal threats/inquiries and complaints from the Attorney General’s Office, The Better Business Bureau, and ICANN. Helped maintain company requirements set forth by the FCC and ICANN. Also served as a public spokesman for the company on social media and assisted customers via Twitter, Facebook, and third party online forums.

Worked in an inbound call queue and email support queue as Team Lead. Assisted my supervisor with the training of new team members and served as a subject matter expert fielding questions and assisting with difficult customer issues. Also provided feedback on team members’ customer interactions. Handled 20+ calls per day.

Served as level 2 support in a back office role handling escalations from customer service on domain transfer and DNS related issues. Also worked an email support queue, processed faxes and manual transfer requests, and made outbound calls for advanced troubleshooting of transfer issues. Aided in piloting and launching new service initiatives.

Worked in an inbound call queue assisting customers with the purchase and set up of domain names, email, and website packages. Handled 35+ calls per day.

Owned and operated an award-winning hobby publishing company. Responsible for art direction, trade dress, layout of all products, and marketing materials. Hired and supervised in-house and freelance artists and writers. Collaborated with overseas printers to ensure quality finished product. Designed, built, and manned trade show booths to promote products.

Managed a restaurant of 30+ employees. Responsible for implementing company policy and procedures, maintaining high standards of customer service, and handling customer complaints and inquiries. Handled employee training and development, payroll, ordering, and organizing stock. Ensured compliance with health and safety regulations and oversaw building maintenance, cleanliness, and security.