Arthur Christopher, Iccs Email & Phone Number

Indianapolis, Indiana, United States

Evaluated clients’ network bandwidth for broadcasting video over the web.Designed, installed and trained clients’ personnel on Cisco routers and switchers to maintain network.2022 to 2023, contracted to assist law offices of Taft with IT Support and Voicesystems upgrades.o Assist the firm with system and network issues.o Supervise the Indy team during the transition from on-prem Cisco phonesystem to Zoom cloud-base phone system.o Assist attorneys and legal assistants with the familiarization and use of theZoom phones.-Genesys PureConnect Engineer - Janssen Pharmaceuticals - 9 monthsCurrent contract with HCL America Inc for J&J COVID 19 Contact Centero Consulting and resolving incident cases for J&J vaccine lines on Genesys PureConnect VoIP systemso Supporting J&J international covid contact center in North America and in 44 countries.o Troubleshoot and configured FortiGate 60E to connect to AT&T Bridgeo Introduced cloud-based application to client’s administrative operations.o Introduced and configured service-based VOIP call center and trainedpersonnel.o Upgrade organization file server

Indianapolis, Indiana Area

Responsible for administration, installation, configuration, maintenance and supportof the VOIP environment consisting of Interactive Intelligence (now Genesys) CICPlatform or Cisco Unified Communications Manager.o Administer the Voice over IP Phone System Interconnecting the Home Office, Finish Line store and remote users and remote Contact Center functionality.o Provided support, maintenance, and configuration on appropriate VoIP hardware recorder, Optimizer, and .NET client servers and software, Cisco UCM 11.5, and Cisco CUBE.o Executed tier II trouble shooting of VoIP network issues on the in-house systems utilizing Interactive Intelligence (now Genesys) CIC’s or Cisco UCM 11.5 troubleshooting tools and network monitoring tools.o Provide administration and performance of changes to the Interactive Intelligence (now Genesys) IVR handlers for Finish Line enterprise and contact center as needed.o Analyzes Call Flows and current utilizations of PRIs/SIP Trunks or other technologies to make recommendations for current and future uses.o Installed and configure Office 365 applications - MS Office Suite, Skype, Lync.o Provide periodic patching and software updates to the appropriate systems (Interactive intelligence (now Genesys) CIC, Recorder, and Optimizer servers, Cisco Unified Communication Manager, and Cisco CUBE).o Provide administration of SIP Trunks between Cisco Unified Communication Manager and Interactive Intelligence (now Genesys) phone system.

Indianapolis, Indiana, United States

 Responsible for charting the technological direction of the church and ensuring alignment with the vision of the Senior Pastor. Approved all purchase of technology.o Wrote and acquired a grant for sixty thousand dollars to upgrade the church webcasting ministry, administrative operation server, and security video surveillance system.o Managed and oversaw the following Ministries:Audio MinistryProduced recording of weekly, live worship service for radio broadcastProduced CD’s of worship services for Recording and Distribution MinistryVideo MinistryDesigned, installed and trained members on new professional broadcasting system. Produced CD’s and recording of live webcast of weekly worship services. Created the concept and format for a weekly television broadcastDirected, edited, and produced a weekly television broadcastComputer MinistryPurchased, managed and maintained IT network and infrastructure, computers, and servers. Analyze servers and network systems to identify and initiate updates of security patches and database maintenance.Cloud Data migrationDesigned and successfully implement transition plan for the organization's move to Office 365. Also implement plans for organization’s use of MS Lync and Skype.

Rolls-Royce North America Indy

 Assigned as network support for Rolls-Royce USA. Configure switches and routers for installation on Rolls-Royce Global WAN - 3750's, 2911's. Configure switches for TACACs+ access in support of Global Active Directory - 6509, 4510, 3750's. Monitor Global WAN for network outages and repair as needed. Assist Rolls-Royce users with network connection issues.

 Configure, Install and Maintain Cisco Routers – 1710, 1720, 1760, 2651, 2811, 2821, 2851. Configure, Install, and Maintain Cisco Switches – 1900, 2950, 2960, 3560, 3750, 4506, 9509. Configure, Install and Maintain Cisco Wireless controller - 4402 Configure, Install and Maintain Cisco Pix and ASA Firewall – 500, 5510, 5520. Established and maintained multiple VPN connections to remote co-located sites. Administer Cisco Call Manager, IPCC, and Unity VOIP system. Design, Layout, and Install remote site closet. Create Network Diagram using MS Visio software. Set network equipment to send alert of problems to mobile devices. Wrote Technology portion for a $646,000 HRSA grant to support homeless population initiative

Indianapolis, Indiana Area

 Oversee the deployment of PC’s to multiple remote site locations: Build computers to company specification with the latest operating systems and software package. Install and maintain MS Windows XP/VISTA/2007 on users PC. Performed IT helpdesk supportive duties: Assisted users with computer related issues Assisted users with Active Directory account related issues. Respond and assist with Windows Server 2003/2008 server related issues. Assisted users with MS Exchange 2007 e-mail related issues. Perform standard maintenance on critical servers: Maintain updated patches on companies Windows 2003/2008 server farm. Maintain a working knowledge of all medical application. Maintain server farm cooling and UPS systems.

Education record

Cisco Implementing Cisco Collaboration Devices V1.0 Cicd

Interaction Center Core Specialist (Iccs) Bootcamp

Mastering Network Security Using The Cisco Pix Firewall

A, Network, Interconnecting Cisco Network Devices

Computer Science