Art Colwell Email & Phone Number

Fort Knox, Kentucky

Provided technical customer service support for Sun Solaris systems. Provided documentation detailing requirements to satisfy customer service requests. Participated with application teams in planning, building, configuring and testing supporting the UNIX platform. Specialties include support of in-house and third party applications on UNIX systems from development to production. Provided on call high level support and problem determination.Served as primary UNIX support identifying end of life servers, recommend replacement hardware, design and build systems, retirement and disposal. Utilized HP Openview Asset Center for inventory and description of over 600 systems. Composed scripts to collect details on servers. Customer audits exceeded requirements.Served as Change Request Coordinator. Review all change requests for HPUX and Solaris systems using Peregrine Service Center. Ensured all requests were complete and accurate. Participated in weekly meetings with customer to discuss concerns with change requests. Significant reductions in change request rejects by customer. Provided high level problem analysis, resolution and preventive re occurrence when system outages occurred. Prompt on call support to resolve problems.

Provided technical customer service support for Sun Solaris systems. Provided documentation detailing requirements to satisfy customer service requests. Participated with application teams in planning, building, configuring and testing supporting the UNIX platform. Specialties include support of in-house and third party applications on UNIX systems from development to production. Provided on call high level support and problem determination.Participated with Oracle and DB2Connect database teams to run on UNIX servers including disk slicing, kernel tuning, and installationTeam lead for operations. Instituted standards on how to resolve and account for system problems. Presented weekly problem statistics to management on system problems. Designed, tested and implemented applications to run on highly available systems using Veritas Cluster Manager and Service Guard. Created shell scripts designed to install and upgrade software products across multiple UNIX servers resulting reducing time automating tasks to be launched from a single source. Created detailed processes and procedures for various areas of systems administration of the servers. Examples include installation of yearly patch loads, configuration of middleware products, disk configuration layout standards, ATM to GIGE upgrades, OS installs, upgrades and retirements. Primary HPUX technical support for company wide account id change. Collaborated with application teams on identifying dependencies on account id’s. Created korn shell scripts to change NIS and local accounts. Participated with application teams in designing and testing disaster recovery procedures. Configuring of Unix core services and applications such as NIS, NFS, automount, SendMail, SWinstall, Glance, Measureware, ssh.