★ Art D.L. Cruz Ii ★ Email & Phone Number

California, United States

• I lead technical documentation initiatives for a professional services start-up, focusing on the creation of specialized workflows and project management documents. I collaborate closely with operations, process.
• Authored standard contract template for all company business transactions, establishing consistent legal framework.
• Appointed as BSIS Qualified Manager, upholding regulatory compliance and company standards.
• Spearheaded operations and documentation projects while enhancing organizational efficiency and process clarity.
• Transformed intricate process information into accessible documentation and facilitated user understanding and application.
• Coordinated with executive leadership to produce and revise technical and contractual documents, tailoring content to strategic objectives.

• Responsible for leading the design efforts of a design firm. This position involves developing concept designs, creating prototypes, and managing the client. Specialized workflows, high-level project management.
• Developed concept designs for client projects
• Created prototypes for client projects
• Assisted in the development of presentations for clients
• Worked with clients to ensure that designs meet their expectations
• Worked to ensure that designs are implemented correctly

• I directed operational strategies for a mid-sized security firm, ensuring exceptional client service delivery and maintaining optimal operational functionality. I orchestrated daily firm activities, project management.
• Elevated employee retention by 70% by innovating training initiatives that prioritized engagement and client service excellence.
• Championed wellness initiative to foster robust employee-client communication, resulting in substantial improvements in client loyalty.
• Developed and executed advanced training programs to enhance employee engagement and align with client expectations, significantly boosting staff retention.
• Launched cloud-based management system for field operatives, enhancing operational scalability and compliance security.
• Revitalized client and staff relations by implementing wellness and conditions check, markedly increasing retention rates.

• Professional recording, mixing and mastering facility for major label quality sound productions. SSL, Neve, Otari, Studer, Dan Alexander, Telefunken, Neumann, AKG, Lexicon and much more. Amazing space, phenomenal.
• Recording sessions and studio operations
• Audio engineering
• Administration
• Budgeting
• Personnel management

San Francisco, CA, US

• I implemented field processes for a mid-sized security firm, tailoring workflows to enhance client service and operational efficiency. Additionally, I developed role-specific training programs, elevating employee.
• Increased company revenue by 100% through the creation of compliance system for unconventional event spaces.
• Drove 450% revenue surge over three years via scalable infrastructure improvements.
• Boosted employee retention by 70% through immersive training programs focused on engagement and client expectations.
• Enhanced client satisfaction and resulted in expanded projects and departmental revenue growth.
• Managed eight project managers and multiple projects, ensuring seamless operations and client relations.

Jacksonville, Florida, US

• I advanced business development initiatives within the office and industrial division, focusing on optimizing client processes and integrating services to minimize corporate spending. I conducted thorough process.
• Guided integration of Salesforce and merged data from legacy CRMs as well as boosted operational efficiency.
• Led adoption and integration of Salesforce, Slack, and Desk.com to enhanced internal/external communication, time management, and customer support capabilities.
• Expanded company's west coast market share by 84% within one year through targeted social media strategies.
• Implemented Desk.com, tripling customer service responsiveness and referral rates.

San Francisco, California, US

• Responsible for all operations of a large nightclub. Duties include managing, scheduling, training, hiring & firing of the bar staff, support staff & security staff. Other duties include the scheduling of all weekly.
• Developed staff, including Supervisors, in all areas of managerial and professional development
• Responsible for the recruitment and training of staff (training, developing, and coaching)
• Built and promoted teamwork through proactive interaction
• Utilized effective time management and exhibit excellent follow up skills
• Accommodated and anticipated guests needs

San Jose, CA, US

• Responsible for Field Support of top customers and new business for a large specialty fastener and electromechanical hardware Organization. Other duties include field audit administrator, shipping, receiving, material.
• Improved customer satisfaction and reduced rate of incidents by attending installations on a weekly basis and providing excellent customer service.
• Worked in collaboration with Customer Service Department to assure proper order processing according to customer and company policy and procedure
• Captured information on competition and complete information utilizing CRM
• Perform business to business outside sales, successfully developing and maintaining a defined sales territory while identifying target and key accounts.
• Documented all requests and inquiries from various personnel and coordinated problem resolution with other internal departments to ensure customer satisfaction.

General Ed, Business Administration And Management, General

Certification, Advanced Mathematics

Certification, Cisco Systems Ccna

Ged