Support Team Lead
Current•Be a mentor in for the support team and help in researching and resolving customer issues.•Lead support case resolution efforts for open customer cases by proactive review and reactive help when needed by support team•Extensively review, research/repro, document product/software related technical issues and solutions/workaround •Collaborate with escalation/maintenance team, core dev, QA and PM teams to investigate and resolve product issues (bugs/defects)•Looking over new hires to ensure product knowledge is tested