Artem Lytvynov is a Support Engineer (Level 2) at Reply. He possess expertise in анализ рынка, sales management, business development, crm, consulting and 15 more skills. He is proficient in Deutsch, Dutch and English. Colleagues describe him as "I have had the privilege of working closely with Artem, and I cannot recommend him highly enough. Our collaboration grew even stronger when he was promoted to a more technical support role. Throughout our time together, Artem has consistently proven himself to be a highly responsible and diligent professional. Artem excels at researching, troubleshooting, and finding effective solutions to complex problems. His ability to quickly understand and address issues is truly impressive. He is incredibly responsive, always ready to assist, and his sincerity and loyalty make him a trusted colleague. Remarkably, Artem has been managing technical and billing-related tasks simultaneously. Balancing these two demanding roles, he has shown an impressive ability to handle each situation with precision and care. His dedication and hard work have made a significant impact on our team, and his positive attitude and commitment are deeply appreciated. From the bottom of my heart, I recommend Artem for any position that requires technical expertise, problem-solving skills, and a strong sense of responsibility. He is an invaluable asset to any team, and I'm confident that Artem will continue to excel and make significant contributions wherever he goes." and "I've had the pleasure of working with Artem in our Support L2 and billing team for 3+ years. He consistently demonstrates exceptional critical thinking and problem-solving skills, delivering outstanding results through thorough research, testing, and assessments. Artem excels at thinking outside the box and simplifying complex issues, making them easily understandable. His ability to explain complicated concepts clearly has been invaluable to our team and our clients. As a colleague, Artem is supportive, positive, and always willing to share his knowledge. His strong work ethic and dedication make him a great professional and an asset to any team. I highly recommend Artem for his analytical abilities, creative thinking, and collaborative spirit."
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Support Engineer (Level 2)ReplyWinschoten, Gr, Nl -
Solutions Advisor - L1/L2 SupportSales Planet Sep 2023 - Present -
Support Engineer (Level 2)Reply Nov 2021 - Present- Troubleshooting and investigating customer requests, identifying and testing bugs to ensure optimal system performance.- Reporting bugs to the Level 3 team and preparing detailed reports on findings and resolutions.- Conducting database investigations using SQL to analyze cases and provide data-driven solutions.- Monitoring system performance using Azure and Grafana, analyzing metrics through KQL.- Checking system behavior and reviewing logs in Elastic to identify issues and optimize performance.- Collaborating with Level 1 support to gather insights on user integration needs, researching solutions, and testing workflows and API configurations before recommending implementation.- Collaborating with the Product team to suggest new features based on customer feedback and identifying opportunities for improvement.- Managing system resources using Octopus, ensuring reliability and uptime. -
Support Engineer (Level 1)Reply Jan 2020 - Nov 2021- Provided first-line technical support by troubleshooting and resolving customer issues with the Reply.io platform.- Conducted scenario testing and helped users create custom workflows and integrations with third-party tools.- Assisted in optimizing email campaigns and automation flows based on customer needs and best practices.- Identified upsell opportunities and promoted add-ons to enhance customer success and satisfaction.- Managed billing inquiries, processed refunds, explained charges, and collected invoices. -
Customer Success SpecialistTrendline Jan 2020 - Oct 2020 -
Customer Success SpecialistTrendline Jul 2018 - Jan 2020Kharkiv Region, Ukraine- Acted as the primary point of contact for clients, ensuring they received full value from our IT outsourcing services.- Proactively managed customer relationships, improving retention rates and identifying growth opportunities.- Led customer onboarding, conducted training sessions, and ensured successful product adoption.- Collaborated with internal teams to resolve customer issues, while gathering feedback for service improvement.- Worked with strategic clients to tailor solutions and drive long-term success, balancing day-to-day operations with high-level customer satisfaction goals. -
Sales RepresentativeAtoll Holding May 2011 - Nov 2017Kharkiv, Ukraine
Artem Lytvynov Skills
Artem Lytvynov Education Details
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Information Technology
Frequently Asked Questions about Artem Lytvynov
What company does Artem Lytvynov work for?
Artem Lytvynov works for Reply
What is Artem Lytvynov's role at the current company?
Artem Lytvynov's current role is Support Engineer (Level 2).
What schools did Artem Lytvynov attend?
Artem Lytvynov attended National Technical University "kharkiv Polytechnic Institute", V. N. Karazin Kharkiv National University.
What skills is Artem Lytvynov known for?
Artem Lytvynov has skills like Анализ Рынка, Sales Management, Business Development, Crm, Consulting, Business Analytics, Sales, Contract Negotiation, Lead Generation, Communication, Sales Presentations, Client Relations.
Who are Artem Lytvynov's colleagues?
Artem Lytvynov's colleagues are Ivanka Poliukhovych, Angelina Podgaina, Oleksandra S., Tymofii Vyshnepolskyi, Nikita C, Evgeniy Ellinskiy, Daniil Malanchak.
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Artem Lytvynov
Limassol, Cyprus -
Artem Lytvynov
Sumy
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